IT Service Delivery Team Leader

4 months ago

Auckland City, New Zealand H2R Consulting Full time

**Location**:
Auckland

Type:
Permanent / Full Time

Reference:
857220

Fantastic opportunity for a Service Delivery Leader to join a progressive education entity who is undergoing huge growth.

You will be providing day-to-day staff management, escalation management, planning, strategy, operational management, reporting for and on behalf of the Service Delivery Team.

This person will lead and mentor a team of approximately 10x Service Delivery Specialists with a focus on improving Customer Journey excellence for a broad range of education services.

**Experience required**
- Given the number of direct reports and the Agile setup of the project fleet, great inspirational leadership experience is a must
- Must have experience designing customer journeys
- _Education experience is desirable for this position._

**Technical Requirements**:

- 5 years experience in a L1, L2, and L3 ICT Service Desk environment.
- 5 years experience in Project Management, Project Coordination, Service Delivery, scheduling and risk management
- 5 years experience in team leadership, including day-to-day staff management, strategy and performance review and planning.
- 5 Years experience in Customer Journey Design and Improvement

This is a 6mth fixed term salaried role with an ASAP start preferred based in Auckland city fringe.

All applicants must be currently based in Auckland with full NZ working rights (NZ Citizen/Permanent Resident).

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