Mortgage Lending Assistant

7 months ago


Christchurch, New Zealand Paramount Mortgages Limited Full time

Paramount Mortgages and Leasing aims to continually improve the efficiency of the finance industry by delivering lending and leasing solutions which far exceeds our client’s expectations.

For our company, we are looking to onboard a **Mortgage Lending Assistant** whose responsibilities and Key Performance Indicators (KPI) will be as per below:

- **Deliver Outstanding Customer Service**: Provide exceptional service to clients, ensuring their needs are met and their expectations exceeded.
- **Client and Contractor Management**: Oversee and nurture relationships with existing clients and contractors, ensuring their satisfaction and continued engagement with the business.
- **Primary Customer Contact**: Act as the initial point of contact for customers, offering assistance and support to advisers within the organization.
- **Document and CRM Management**: Organize and manage all client-related documents, ensuring accurate information is maintained in the CRM system.
- **Assist with Loan Refixes and Restructures**: Support clients by helping them navigate refixes and restructures, ensuring they receive the best possible deals and promoting client retention.
- **Loan Modifications**: Execute refixes and modifications to loans, aiding clients in securing the most advantageous terms.
- **Applicant Communication**: Communicate effectively with loan applicants, addressing any questions or concerns they may have throughout the process.
- **Accurate Record Maintenance**: Keep precise and detailed records of all transactions and client interactions.

**KPIs of the person are**:

- Achieve a high level of customer satisfaction
- Maintain a retention rate of 90% for clients refixes
- Maintain accurate and complete records and documentation

**Work hours and pay range**
- A minimum of 30 hours per week.
- Will be paid between $28 to $32 per hour.

**Other requirements for the role**:

- A minimum of 1 year of work experience in a customer-oriented role or relevant qualifications
- Good communication skills & Interpersonal skills
- Attention to detail
- Good with numbers
- Team worker

Pay: $28.00 - $32.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday



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