Rep Ii

**What you will be doing**:
**We are seeking a full-time Customer Service Co-ordinator to join our NZ team**

Key Duties & Responsibilities:

- Answer all incoming telephone calls and transfer internal calls to the relevant stakeholders in a timely manner.
- Create jobs in the company’s shipment processing systems, ensuring all relevant information is collected and entered in a timely and accurate manner. Prepare customer shipping documentation and liaising with other World Courier offices.
- Performing all relevant reports for monitoring purposes. Regularly provide our customers with details about the progress of their shipments.
- Provide estimates to our customers on a daily basis.
- Manage and resolve customer issues and complaints in a professional manner, ensuring customers are satisfied with resolutions provided.
- Maintain the company’s clinical trial database by ensuring all sites are supplied with shipping documentation and instructions to send their shipments.
- Complete all internal trainings by the time frame required.

**What your background should look like**:

- Strong interpersonal and communication skills.
- Sound level of numeracy and good demonstrated attention to detail.
- Strong time management and organisational skills.
- Sound written and verbal communication skills.
- Problems solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer focused approach.
- Ability to use initiative.

**Accountable for performing the responsibilities of the position**:

- In a professional, proficient, accurate and timely manner
- In a manner that exceeds the organisations and customers’ expectations

**Why work with us?**

**An inspiring work environment**:

- As one of our team members, you'll be making a real difference in people's lives every day while embarking upon a rewarding professional journey. AmerisourceBergen receives praise year after year not only for excelling at what we do, but also for creating an inspiring, award-winning work environment. We value our associates and focus on customer service, and at the same time we bring innovation to the industry and compete with nationally renowned brands.

Join us in making a difference.

**What AmerisourceBergen offers**:
We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members’ and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

**Schedule**:
Full time

**Affiliated Companies**: Affiliated Companies: World Courier (NZ) Limited

**Equal Employment Opportunity**:
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
- Strong interpersonal and communication skills.
- Sound level of numeracy and good demonstrated attention to detail.
- Strong time management and organisational skills.
- Sound written and verbal communication skills.
- Problems solving skills.
- Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
- A calm and customer focused approach.
- Ability to use initiative.

**Accountable for performing the responsibilities of the position**:

- In a professional, proficient, accurate and timely manner
- In a manner that exceeds the organisations and customers’ expectations

**Why work with us?**

**An inspiring work environment**:

- As one of our team members, you'll be making a real difference in people's lives every day while embarking upon a rewarding professional journey. AmerisourceBergen receives praise year after year not only for excelling at what we do, but also for creating an inspiring, award-winning work environment. We value our associates and focus on customer service, and at the same time we bring innovation to the industry and compete with nationally renowned brands.

Join us in making a difference.

APAC > New Zealand > Auckland > Brigade - AKL

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