Level 2 IT Support
1 week ago
Posting Description:
- Career opportunity with a leading global company
- Phenomenal central Auckland location close to Britomart station & Commerical Bay
- Work in a highly collaborative and progressive Technology team
**Aon is in the business of better decisions**
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
**How this opportunity is different**
An exciting opportunity exists for an experienced Level 2 IT Support professional to join the Aon Colleague Technology Services team. The team is passionate about providing exceptional support to Aon colleagues across Australia, New Zealand, Fiji, and Papua New Guinea.
- This is a customer service focused role and requires a committed individual who is proactive and takes initiative.
- You will be working onsite and collaborating closely with our partners daily. Your excellent verbal and written communication skills will be paramount.
- You will need to be organised, be able to handle different tasks, commitments, and priorities.
- You will like working in a collaborative local and team environment.
- You must have a valid driving license to travel around NZ.
**Skills and experience that will lead to success**
- Conducting face to face and desk side support at the Sydney Office\IT Tech Bar
- Support Meeting Room Technologies
- Create and maintain support documentation and knowledge articles
- Assist Global Service Desk - ensuring knowledge is collected, reducing ticket critical issue to improve first call resolution
- Communicating with colleagues in a professional and friendly manner and resolving issues within the defined SLA’s
- Ensure Incidents and Service Requests are updated within service levels and document all relevant details in the record
- Conduct training sessions - small to large colleague audience on technology topics to encourage adoption by the business (in person and remotely)
- Build and Deploy hardware and software
- Maintaining and updating asset management records
- Other projects and technology rollouts such as hardware refreshes, video conferencing and support, office relocations and office visits and being involved in pilot\UAT for new and updated services
- Excellent problem analysis and solving skills
- IT qualified to diploma level or greater with confirmed experience in a similar support role with 1-2 years’ experience in an enterprise IT Support
- Thorough technical knowledge of Windows 10\11
- Basic SCCM Config Manager knowledge
- Experience\technical knowledge of Apple Mac OS
- Fix issues with Android\iOS Mobile devices
- Basic\Intermediate Scripting knowledge - PowerShell
- Thorough knowledge of networking technologies and troubleshooting
- Thorough knowledge of network printing\follow me printing technology
- In depth knowledge of remote access tools
- Thorough knowledge of supporting Office 365
**Aon Culture & Benefits**
At Aon, we provide colleagues with the support to make a positive impact together with ongoing opportunities for development, including the support of a team which will continually encourage you to achieve your best.
We currently have approximately 1,000 employees in New Zealand. Globally, we have an employee base of 50,000 people, working across 120 countries. This allows us to build the best teams and capture the best thinking from around the world to deliver quality solutions and service locally.
Aon is an equal opportunity employer, and we invite you to be part of an organisation that has a diverse workplace, values continuous learning and supports many charities and environmental initiatives.
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