Retail Business Operations Manager

5 months ago

New Zealand Green Arrows Limited Full time

Job Summary: As the Retail Business Development Manager for our Auckland and Hamilton stores, you will hold a central role in the effective and efficient operation of our retail locations. Your primary focus will be on enhancing customer satisfaction, driving sales performance, and ensuring seamless day-to-day operations. With your strong leadership and customer-centric approach, you will manage customer complaints, oversee staff rosters, and take responsibility for covering shifts in case of no-shows. Additionally, you will play a vital role in the recruitment and hiring of new staff to maintain a skilled and efficient workforce. Providing training and ongoing development to the team will be essential in delivering exceptional customer service.

Furthermore, you will be responsible for managing stock ordering processes to maintain optimal inventory levels across SKU departments, ensuring a well-stocked and visually appealing store that meets customer demands. Your attention to detail will also extend to running staff payroll accurately and maintaining precise daily sales records, minimizing variances and ensuring financial accuracy.

Responsibilities: As the Retail Business Development Manager, you will have a diverse range of responsibilities aimed at ensuring the efficient and cost-effective operation of our stores while enhancing customer service and overall performance. Some of your key responsibilities include:

- Operational Efficiency: Implement and improve operational management systems, processes, and best practices to streamline operations and optimize efficiency.
- Inventory Management: Purchase materials, plan inventory levels, and oversee warehouse efficiency to maintain adequate stock levels and prevent stockouts.
- Legal Compliance: Ensure all organizational processes remain legally compliant, adhering to relevant laws, regulations, and industry standards.
- Strategic Planning: Formulate strategic and operational objectives to drive the companys growth and success.
- Financial Analysis: Examine financial data and use insights to identify opportunities for improving profitability and cost management.
- Budget Management: Manage budgets and forecasts to allocate resources effectively and achieve financial targets.
- Quality Control: Perform quality controls and monitor production Key Performance Indicators (KPIs) to maintain product/service quality.
- Team Management: Recruit, train, and supervise staff, ensuring they are equipped with the necessary skills to perform their roles effectively.
- Store Maintenance: Ensure stores are maintained to the highest standard, implementing new planograms to optimize store layout and presentation.
- Customer Service Improvement: Identify and implement ways to enhance the quality of customer service, driving customer satisfaction and loyalty.
- Purchase Order Management: Ensure all purchase orders are accurately entered into the internal POS system for transparent financial tracking.
- Autonomy: Work autonomously with limited management, demonstrating a proactive and responsible approach to decision-making.
- Continuous Improvement: Maintain performance by continually improving and updating skills to stay current with industry trends and best practices.
- Health and Safety Compliance: Ensure compliance with Environmental and Health & Safety policies, procedures, and requirements to maintain a safe work environment.
- Team Development: Recruit, train, retain, and roster a team of Customer Service Representatives to support sales and store activities.
- Stakeholder Relations: Develop strong relationships with prospects, customers, dealership and company staff, suppliers, and business partners to promote improved customer service.
- Company Objectives: Contribute to the achievement of overall Company objectives by collaborating with other departments and working together to attain trading targets and budgets.
- Equipment and Supply Procurement: Oversee the purchase of appropriate equipment and supplies, ensuring they meet health, safety, and environmental requirements.
- Flexibility: Fulfil other duties as required by management and other department personnel as requested/required, adapting to changing priorities and needs.
- Physical Demands: As this role involves manual stock handling and presentation, a reasonable level of physical fitness is required.

Remuneration and Requirements: The role offers an hourly rate between $29.70 to $31.90, with a guaranteed 35 hours per week. Applicants must have NZ residency or a valid work NZ visa. We are also happy to sponsor visa fora suitable person with the right attitude after a Character check.

As the Retail Business Development Manager, your contributions will be vital in ensuring the smooth operation of our stores and delivering exceptional customer service. Your ability to manage various aspects of the business and lead a motivated team will be instrumental in achieving our overall objectives and growth targets.

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