Senior Procurement and Telecommunications Analyst

6 months ago

Hamilton, New Zealand Te Whatu Ora - Health New Zealand Waikato Full time

Where you'll be working: Waikato Hospital and CBD

The details: Permanent Full-time - 80 Hours per fortnight (1.0 FTE)
- **Are you ready for a new opportunity and want to be challenged?**
- **Do you enjoy working in a fast paced team environment?**
- **Would like to be a part of the IS team and are you passionate about customer service and first level support?**

**Te whiwhinga mahi | The Opportunity**

We are undergoing an exciting period of transformational change and looking for a positive, collaborative Senior Telecommunication and Procurement Analyst within the Customer Service Centre (CSC) to drive excellent customer service, focus on customer outcomes while delivering IT excellence. The CSC is the single point of entry for all customer needs and issues. This role is essential to the ongoing evolution and success of the CSC team, the wider DevOps unit and the overall IT department requiring proficient technical knowledge or ability, multi-tasking of operational demands, drive continuous improvement of business processes and understanding of a contact centre best practice - it’s busy.

**The role**:

- You will also provide a single point of contact for the support of all mobile and telecommunication incidents, service requests and procurement.
- You will be responsible for the telecommunications service desk and mobility equipment life cycle plan, reporting and financials.
- A service oriented approach to problem solving is essential, as well as the ability to work closely with our customers and other IS teams.
- Work with a wide variety of stakeholders (local and regional) and user groups to ensure the CSC is delivering local, national and regional strategies and requirements and compliance of third parties for technical service obligations.
- Ensure security and privacy at all times.
- Deliver customer service initiatives, improvements and focus on a customer centric approach.

**Click here** to view the position description.**:

- (Please note position descriptions can only be viewed on the Te Whatu Ora - Waikato website.)_

**Mō tātou Ratonga | About our Service**

**Mōu | About you**

Required skills & experience you will need to be considered for this role:

- Applicable tertiary or professional qualification in Telecommunication / Information Systems or proven experience in lieu of such qualification.
- ITIL certified / advanced understanding of incident, request and problem management.
- Minimum of 3 years in the ICT industry, supporting cellular devices, Zeacom and VOIP desk phone support (preferably Cisco).
- Financial management experience, billing, budget preparation, forecasting and procurement and asset life cycle management.
- A positive attitude with a relentless ‘can do’ attitude.
- Experience in a customer facing role and problem solving skills.
- Demonstrable experience of ICT service and Call Centre best practice.
- Knowledge of proven customer service practices and a strong focus on customer experience and outcomes.
- Excellent communicator and ability to build effective relationships.
- Relationship and supplier management with external vendors.

**Ko wai mātou | Our Organisation**

**Te iwi Ngakaunui - People at Heart**
- Whakamana - Give and earn respect
- Whakaronga - Listen to me; Talk to me
- Mauri Pai - Fair play
- Whakapakari - Growing the good
- Kotahitanga - Stronger together

It is not very often something happens that is big; like, really big. Big to the point that it will touch the lives of every single person in the country. That is what we are talking about here. The provision of Health in Aotearoa New Zealand, and how its run is about to change in a big way.

Te Whatu Ora - Health New Zealand and Te Aka Whai Ora - Māori Health Authority will together shape the delivery of Health services in Aotearoa New Zealand for generations to come, and will form the core of a modern and integrated service looking after the needs of all our Whānau.

We are dedicated to achieving health equity for Māori and other priority populations. We are a Crown entity and an active partner in Te Tiriti o Waitangi. Te Whatu Ora - Health New Zealand is guided by Te Tiriti o Waitangi and is committed to upholding the articles.

Here at Te Whatu Ora - Health New Zealand, Waikato we have a team of 8,000 working across the Waikato where everyone plays a vital role in the care of our patients - directly or non-directly. Our vision is Healthy People. Excellent Care.

Te Whatu Ora, Waikato serves the largest Māori population and third largest Pacific population in Aotearoa New Zealand. Waikato Hospital in Hamilton is one of New Zealand’s largest tertiary, teaching hospitals with over 600 inpatient beds and 22 operating theatres. Clinical specialities include Women’s and Children Services, Cardiology / Cardiothoracic Surgery, Oncology and Haematology, Surgical services, and Mental Health and Addiction. Waikato Hospital is the Midland regional referral centre for multiple specialties

  • Senior Advisor

    5 months ago

    Hamilton, New Zealand Te Wānanga o Aotearoa Full time

    **Senior Advisor - Procurement** - Are you a seasoned Procurement Guru with a passion for innovation? - A uniquely inclusive and culturally rich workplace that is dedicated to Māori development - Permanent, Full-time (37.5 hours per week) - Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car...

  • Procurement Analyst

    1 month ago

    Hamilton, New Zealand Waikato Regional Council Full time

    **Mō te tūranga | About the role** Work with the Procurement Lead in this newly created role to assist to deliver our Sustainable Procurement strategy. - Analyse and evaluate procurement data and develop reporting to identify trends, insights and opportunities for cost savings. - Evaluate our key strategic suppliers and how we engage with them, building...

  • Senior Procurement Category Manager

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    Join a global organisation, expanding operations worldwide, and be part of a diverse and inclusive team - Join a dynamic team, influence company-wide procurement strategies, and make a meaningful impact - Achieve category management excellence with us, driving strategic sourcing, mitigating risks, and delivering performance insights - Drive strategic project...

  • Senior Procurement Category Manager

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    Join a global organisation, expanding operations worldwide, and be part of a diverse and inclusive team - Join a dynamic team, influence company-wide procurement strategies, and make a meaningful impact - Achieve category management excellence with us, driving strategic sourcing, mitigating risks, and delivering performance insights - Drive strategic project...

  • Senior Test Analyst

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Gallagher is a rapidly growing technology company and global market leader, focused on protecting what matters most to customers around the world. Our technology protects some of the world’s highest security environments and agriculture businesses in 160 countries, which makes us New Zealand’s leading privately owned global tech...

  • Senior Test Analyst

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Gallagher is a rapidly growing technology company and global market leader, focused on protecting what matters most to customers around the world. Our technology protects some of the world’s highest security environments and agriculture businesses in 160 countries, which makes us New Zealand’s leading privately owned global tech...

  • Senior Information Security Analyst

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Our technology can be found in more than 160 countries - protecting what matters most for government sites to global HQs, wildlife parks to dairy farms, palaces to prisons, and so much more. Born in 1938, we’re a privately-owned tech company and...

  • Safety and Wellbeing Analyst

    5 months ago

    Hamilton, New Zealand Rabobank Full time

    Job Overview & Purpose: The Analyst, Safety and Wellbeing forms part of the 1st line of defence and assists the Safety and Wellbeing Manager and the Head of Shared Services NZ to drive the Bank’s adoption and implementation of the Rabobank Safety and Wellbeing and Health and Safety at Work Act (HSWA) Framework. The Analyst Safety and Wellbeing supports...

  • Test Analyst

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. We have established a dedicated business unit within the...

  • Analytics Engineer

    1 month ago

    Hamilton, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today. Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...

  • Sales Director New Zealand

    3 months ago

    Hamilton, New Zealand Adtran Full time

    Welcome! Our Growth is Creating Great Opportunities! Thanks for your interest in working on our team! Sales Director New Zealand will be responsible for planning, organizing, and directing Adtran’s overall sales program to achieve sales volume and profits consistent with company objectives. This role will also be responsible for the direction and for...

  • Senior Technical Director

    3 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical DirectorWe are seeking a highly skilled Senior Technical Director to lead our team of engineers and planners in delivering complex projects.The ideal candidate will have a strong background in civil engineering, senior planning, and licensed surveying, with a minimum of 10 years' experience in New Zealand.Key responsibilities include:Leading...

  • Senior Environmental Engineer

    5 months ago

    Hamilton, New Zealand Construction And Technical Recruitment Full time

    We're seeking a talented individual to join our clients expanding team, as a Senior Ecologist & Environmental Engineer Join Our Clients Team as a Senior Ecologist & Environmental Engineer! Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding...

  • Senior Technical Director

    4 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical DirectorAre you a seasoned professional looking to take the next step in your career? We are seeking a Senior Technical Director to join our team at Construction And Technical Recruitment. As a Senior Technical Director, you will be responsible for leading complex projects, developing and maintaining strong relationships with key clients,...

  • Senior Technical Director

    3 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Senior Technical Director OpportunityWe are seeking a highly skilled Senior Technical Director to join our team and lead complex projects in New Zealand's infrastructure and planning landscape.Key ResponsibilitiesDrive the firm's strategic direction and long-term growth.Lead high-profile projects, ensuring technical excellence and timely delivery.Develop and...

  • Senior Environmental Engineer

    3 weeks ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    We're seeking a talented individual to join our clients expanding team, as a Senior Ecologist & Environmental Engineer Join Our Clients Team as a Senior Ecologist & Environmental Engineer! Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding...

  • Senior Environmental Engineer

    13 hours ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    We're seeking a talented individual to join our clients expanding team, as a Senior Ecologist & Environmental Engineer Join Our Clients Team as a Senior Ecologist & Environmental Engineer! Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding...

  • Senior Technical Director

    4 weeks ago

    Hamilton, Waikato, New Zealand Construction And Technical Recruitment Full time

    Leadership Opportunity:We are seeking a highly skilled and experienced professional to join our team as a Senior Technical Director. This role offers a unique opportunity to take ownership of our engineering and planning division, leading complex projects and driving business growth.Key Responsibilities:Lead high-profile projects, ensuring technical...

  • Senior Environmental Engineer

    4 months ago

    Hamilton, New Zealand Construction and Technical Recruitment Full time

    Join Our Clients Team as a Senior Ecologist & Environmental Engineer!  Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding team. As a Senior Ecologist & Environmental Engineer, you'll lead initiatives to support diverse land development...

  • Senior Environmental Engineer

    6 months ago

    Hamilton, New Zealand Construction And Technical Recruitment Full time

    Join Our Clients Team as a Senior Ecologist & Environmental Engineer!   Are you a skilled environmental engineer looking for a rewarding opportunity in the heart of Hamilton? We're seeking a talented individual to join our clients expanding team. As a Senior Ecologist & Environmental Engineer, you'll lead initiatives to support diverse land development...