Store Manager

6 months ago

Christchurch, New Zealand Neve Jewels Group Full time

**Hours**: 40 hours per week, working any 5 out of 7 days, including public holidays and weekends.

**The Company**:
Established in 2018, here at Neve Jewels, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Neve Jewels craftspeople help people translate feelings into jewellery every day.

**About this role**: We are seeking an experienced and dedicated Store Manager to join our team. In this role, you will play a pivotal part in maintaining our brand's reputation for excellence and luxury while overseeing daily operations and driving sales.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

**How you’ll contribute**:
**Leadership and Team Management**:

- Lead and mentor the sales team to consistently achieve and surpass sales targets.
- Foster a positive and motivating work environment through collaboration and teamwork.

**Client Engagement and Consultation**:

- Ensure clients are greeted with warmth and professionalism, forging genuine relationships by attentively understanding their needs and preferences.
- Provide guidance to the sales team on effective client engagement and consultative sales techniques based on an existing Sales Journey.

**Product Knowledge**:

- Cultivate an in-depth understanding of our jewellery, including materials, design intricacies, and craftsmanship.
- Conduct training sessions to enhance the product knowledge and industry knowledge of sales consultants.

**Sales Performance**:

- Devise and execute sales strategies, ensuring that both individual and team sales targets and Key Performance Indicators are met.
- Encourage a consultative and customer-centric approach to sales.
- Understand and influence your store's Profit & Loss report.

**Customer Experience**:

- Maintain and elevate exceptional customer service standards, promptly addressing inquiries and concerns to ensure clients feel valued.
- Manage all client escalations for an exemplary outcome for all parties involved.

**Brand Ambassadorship**:

- Uphold and promote the essence of our brand through a polished appearance and a genuine passion for luxury jewellery.

**Visual Merchandising**:

- Oversee the presentation of merchandise in-store to ensure it aligns with our brand's aesthetics and visual standards.
- Collaborate with the visual merchandising team to create captivating displays that showcase our jewellery collections effectively.
- Ensure that all product displays, signage, and promotional materials are current and in excellent condition.

**Store Cleanliness and Organisation**:

- Lead efforts to maintain the cleanliness and organisation of the store, including display cases, common areas, and back-of-house spaces.
- Implement and enforce daily cleaning and tidying routines to create a welcoming shopping atmosphere.

**Inventory Management**:

- Work closely with the Operations Team to ensure accurate stock levels and minimise discrepancies and stock loss.
- Perform regular stock checks.

**Security and Loss Prevention**:

- Implement and enforce security protocols to safeguard merchandise and prevent theft.
- Collaborate with security personnel and management to address any security concerns or incidents promptly.

**Compliance**:

- Ensure that the store operates in full compliance with all relevant laws, regulations, and company policies.
- Oversee and facilitate training for the team to ensure they are knowledgeable about and adhere to all compliance requirements.

**Customer Feedback and Improvement**:

- Actively seek customer feedback regarding their in-store experiences and product offerings.
- Use customer insights to identify areas for improvement in store operations and customer service.

**Health and Safety**:

- Promote a safe working environment by ensuring that all employees adhere to health and safety guidelines.
- Take prompt action in response to any safety concerns or incidents.

**Store Maintenance**:

- Coordinate with maintenance and repair personnel to address any issues with store facilities or equipment promptly.
- Ensure that the store's physical infrastructure is well-maintained and aesthetically pleasing.

**Benefits**:

- Competitive salary
- Commission structure
- 20 days holiday per annum plus bank holiday pro rata
- Referral program
- Exclusive employee discount %
- Your personal milestones matter, enjoy a day off on your Birthday
- Play a pivotal role in cultivating a youthful & dynamic team culture in your location
- Synergise with the ANZ team to solve unique problems with bespoke solutions
- Be a valuable part of an honest, caring & hardworking team
- Partner with a global luxury brand on its journey of expansion across ANZ
- Elegant

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