Operations Manager
2 weeks ago
INTRODUCING BALFOUR CLEANING COMPANY
Established by George Balfour Sr in 1953, Balfour Cleaning Company is one of the longest-serving New Zealand owned cleaning companies.
Managed by Stu Balfour, the 3rd generation Balfour to manage the business. We are a limited liability company providing exceptional quality cleaning services to over 200 sites and employing over 120 cleaning experts.
We are searching for an experienced Operations Manager to lead commercial cleaning service operations in Palmerston North.
About you:
You will be a polished and motivated individual with at least 3-5 years of operational and management experience, you will add value to our business and want to progress within our organisation. You will bring energy and initiatives to the role and have sound knowledge of the cleaning industry.
Key skills & experience required:
1. Managing and motivating a team of cleaning staff
2. Maintaining staff retention.
3. Create a new team and help with H&R policies.
4. Respect, care, and welfare of Balfour staff
5. Submit Monthly Planning on time each month.
6. Send overall daily and weekly reports including numbers, issues, and complaints and ensure numbers stay below -30.
7. Meet and greet new staff and place them on a roster.
8. Prepare & plan roster for staff and management and ensure the business runs smoothly
9. Ensure all the contact details are up to date for clients and cleaners.
10. Report and monitor staff performance and manage any code of conduct.
11. Conduct stock management of consumables and spares
12. Ensure employees are properly trained and equipped to perform their role
13. Ensure cover staff and resigning staff list is passed on to CRM & BSM on daily basis.
14. Deploy and train staff on the use of the latest cleaning technology while providing instructions and supervision where necessary
15. Ensure operations run smooth with staffing and numbers including the weekend cover.
16. Manage and keep helpline under control and log all the details
17. Ensure staff follow the correct procedures and policies.
18. Certify that equipment is safe to use and in good working condition
19. Demonstrate a high level of customer service showing good communication towards staff and clients.
20. Oversee all escalations and performance management developments
21. Supervise performance of cleaning team.
22. Conduct safety briefings and toolbox talks
23. Ensure the health and safety and privacy act is followed correctly
24. Manage and maintain fresh ops for staff and wages.
25. Collaborate with cleaners to ensure there are no problems on site
26. Keep close interaction, communication, and coordination with other departments
27. Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
28. Proficiently clean clients’ sites to meet both company and client standards
29. Supervise all employee work on assigned site, to make sure it meets the company and client standards
30. Drive to every location with the team along with supplies in an official vehicle
31. Demonstrate a positive attitude and show an example for other employees to emulate
32. Make sure all employees follow company standards by constantly coaching and redirecting performance.
Is This the Right Opportunity for You? Then this could be your next move.
- Applicants must pass Ministry of Justice Clearance
- 40 hours per week, however, must have the flexibility to work evenings and some weekends when required
- Company phone and Laptop supplied
- Must have a Clean Full Driver's License
Why Balfour?
You will be a part of an excellent team with a great boss and have everyday variety and opportunities to move your career forward. If this sounds like the role for you, send your cover letter and CV.
**Job Types**: Full-time, Permanent
**Salary**: $50,000.00 - $60,000.00 per year
**Salary**: $50,000.00 - $60,000.00 per year
Schedule:
- Afternoon shift
- Evening shift
Ability to commute/relocate:
- Palmerston North, Manawatu-Wanganui: Reliably commute or planning to relocate before starting work (required)
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