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The Motel Manager

1 month ago

Wanganui, New Zealand East Anndion Ltd Full time

Company name: East Anndion Ltd

Please don’t call to any of the motel office directly, because our motel landline is for guests' booking. If needed, we will call you via our HR department's phone.

The Motel Manager will be a full-time, permanent role with a minimum guaranteed 30 hours of work per week, and responsible for helping to manage all aspects of the motel, including:

- Reception duties, greeting and registering guests, providing local tourism information;
- Reservation management, including foreseeing and controlling of the occupancy;
- Collaborating with travel agents and dealing with group bookings;
- Ensuring room allocations and maximizing bookings;
- Overseeing and organizing the cleanliness of motel, including managing and helping the room service and housekeeping activities;
- Laundry management and washing help, including guest laundry;
- Cooperating with suppliers and inspecting inventory;
- Property maintenance, including gardens & lawns, equipment and renovations;
- Managing accounts and implementing measures to reduce cost; sales and costs report to the motel owner;
- Evaluating and reviewing customer feedback, dealing with customer complaints and comments;
- Ensuring compliance with health and safety rules and regulations.

Finance:

- Managing the admin/financial billing for guest tours and 3rd party invoicing & credit control
- Banking - responsible for reconciling payments and recording transactions of charges daily
- Staff hours - monitor rosters to reflect the needs of the business - wages costs reviews/revenue reports & review with input from Payroll

Other Duties:

- Share review feedback and grading with the motel owner. Take action regarding any comments/feedback & share relevant information to the motel owner/staff, as relevant

**Requirements**:

- Relevant Tertiary Qualification;**

**-Proficiency in using computer and hospitality reservation software;**
- Ability in multitasking and a can-do attitude;
- May work on weekends and public holidays;
**-Ability to work under pressure and think out of the square;**
- Have Exceptional communication skills both written and verbal;
- May need to live in the motel, manage and stay at the motel overnight;
- At least 3 years customer service experience
- At least 3 years management experience
- Have full driver license and can drive the car by yourself.
- NZ citizen or resident is preferred;

**Job Types**: Full-time, Permanent

**Salary**: From $29.66 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Employee discount

Supplemental pay types:

- Bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- management: 3 years (preferred)
- sales management: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Class 1 Driver Licence (preferred)

Ability to Commute:

- Whanganui, Manawatu-Wanganui (required)

Ability to Relocate:

- Whanganui, Manawatu-Wanganui: Relocate before starting work (required)