Plunketline Administrator

At Whānau Āwhina Plunket, _people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice.

We’re seeking the support of a **full time** **PlunketLine Administrator **(38 hours a week) to join our team in Wellington on a fixed term basis from early October 2024 - early May 2025. This is a **Monday - Friday, 8.30am - 4.30pm **role.

**Te Whiwhinga mahi | The opportunity**

This is an exciting opportunity to be the key point of contact for our PlunketLine telehealth and video conferencing service, which provides video conferencing and phone support to whānau. Key tasks include receiving referrals to the service, scheduling appointments with our Registered Nurses, inputting and updating client data, and providing feedback to the referrer. In addition, you will manage the PlunketLine phoneline, answering queries from the public about our services.

This role also involves an element of data entry and database management to ensure both our clients and staff know where they are going, who they are meeting and what to expect.
- The salary band for this role is between $51,376 ($26.00 per hour) - $58,114 ($29.41) depending on experience._

**He kōrero mōu | About you**

As an essential member of our front-line admin team, being able to quickly build rapport and gain trust will be key to your success, ensuring each interaction with stakeholders and whānau is a good one. You will also be confident working autonomously, with strong organisation, communication and time management skills.

Working in a medical administration role requires a high level of sensitivity, alongside the ability to prioritise and maintain confidentiality. This is a varied administrative role which also includes some management of our booking calendars, so an excellent phone manner and accurate data entry skills are key.

We expect and encourage all Plunket people to live our values; kia māia - to be courageous, kia Māhaki - to be humble, kia manaaki - to care and kia tūhono - to stand in relationship.

**Ngā āhuatanga kei a mātou - What we offer**

If you're seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth we offer:

- Wellbeing schemes such as a Wellbeing day: use one of your sick leave days to proactively look after yourself
- A generous parental leave scheme to support growing whānau
- Cultural competency programmes
- Various retail discounts

**Me pēhea te tuku tono | How to apply**
- Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai._