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Service Delivery Manager

4 weeks ago

Masterton, New Zealand Healthcare of New Zealand Full time

Competitive Salary + KiwiSaver + Phone + Laptop
- Vehicle + Fuel Credit Card + EAP Support + Flexible Working
- Respectful Culture + Career Development Opportunities
- Join our team on a permanent, full-time basis

**Who we are | Ko wai mātou**

NZCare and Geneva Community Living have come together to form NZCL, an organisation dedicated to supporting people with disabilities in New Zealand. Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions.

Our values of respect support and excellence are central to everything we do at NZCL. They shape and drive our behaviour along with our relationships with colleagues, partners, stakeholders and of course the people we support and their whānau.

You can be part of our team to enable people with a disability to live a life of choice, freedom and independence. NZCL provides a diverse range of support services for people with disability and their whānau. Join us and discover a rewarding and fulfilling role that can make a difference in someone's life and lead to a lifelong career.

We are committed to ensuring our services are delivered to Māori in a manner that recognises and respects Māori values and beliefs. As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Māori as tangata whenua who have unique values, social structures and worldviews.

We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient disability support now and in the future.

**About the role | He kōrero whakamārama mō tēnei tūranga**

As a Service Delivery Manager, you will possess strong people management experience, leading a team of support workers to ensure the people we support are placed at the heart of everything we do.

This Masterton based role includes occasional 'on call' weekends as scheduled by a rotating team roster.

**Your Responsibilities Include**:

- Build and maintain an engaged, motivated and high performing team across the services you lead
- Monitor and effectively manage the quality performance of services
- Deliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services
- Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
- Build and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networks

**What you will bring | Ngā tohungatanga mō tēnei tūranga**
- Experience in disability
- Experience in a service management/operations role, preferably within the disability or community services sectors
- Strong leadership experience, a passion and expertise for developing skills in others
- Previous financial and budget management experience
- Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
- A love of problem solving combined with resilience to cope with unexpected situations
- Excellent planning and organisational skills

**Why Us | He aha ai mātou?**

**Applications Close | Te katinga o tēnei whai tūranga**: 28 March 2025

All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit.
- Reference #
- 32639
- Posted on
- 03 Mar 2025
- Closes on
- 28 Mar 2025 17:00
- Location(s)
- Masterton branch area
- Expertise
- Management, Disability Support
- Job level(s)
- 3 - 5 years of experience
- Work type(s)
- Permanent full-time