Solutions Architect

6 months ago

Auckland City, New Zealand Ingram Micro Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

**Job Description**:
About us:
Ingram Micro is the business behind the world’s brands with the ability to reach nearly 90 per cent of the world’s population. Our diverse solutions portfolio spans thousands of technology hardware and services options and XaaS solutions. As part of our commitment to reducing environmental impact, we offer full-service IT Asset Disposal as well as reverse logistics and repair services. We also offer a more intelligent and streamlined way of doing business in the IT industry with our digital platform Ingram Micro Xvantage. Reaching close to 200 countries, we have approximately 27,000 associates and more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at

About role:
As a Solutions Architect for Software Infrastructure, you will play a pivotal role in ensuring exceptional customer service and delivering high-quality data protection, virtualisation, and software-defined infrastructure designs & solutions. You will be responsible for managing pre-sale and post-sale technical support activities, vendor-specific training, assessing customer needs, and providing expertise in the development of customised solutions. Additionally, you will collaborate with various teams including technical consultants, sales /marketing, and product management to drive technical value to Ingram Micro NZ.

Key Responsibilities:

- Manage pre-sale and post-sale technical support activities.
- Training and enabling IT resellers on software infrastructure vendors.
- Assess how vendor products and portfolios meet customer needs and provide recommendations.
- Solution Design and Quoting

What You’ll Bring
- In-depth knowledge of the IT industry and NZ channel related to software products.
- Extensive expertise in software infrastructure solutions
- Proven track record of providing solutions to complex technical and business matters.
- Relevant professional-level industry certifications.
- A seasoned professional with the ability to work independently with limited supervision.
- Strong coaching and reviewing skills to guide junior professionals.
- Ability to influence others regarding policies, practices, and procedures.
- Confident delivery of technical training and enablement to partners.

What’s On Offer

Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organization like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.

At Ingram Micro, we treat each other with dignity & respect, providing an environment where you are always encouraged to be yourself. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:

- Genuine Career Progression Opportunities
- Hybrid Working Environment
- Training & Development
- Competitive Remuneration Package
- Staff Purchase Policy and a Generous Benefits Scheme
- Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law._

At Ingram Micro, we believe our people are our most important asset which is why we endeavour to create a positive & rewarding environment for our teams.

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