Levy Assessor

**Build your career in a supportive environment**:

- **Work/life balance w **e offer flexible work from home up to three days a week**:

- **Permanent opportunity based in Wellington
With ACC, you’ll be supporting people in Aotearoa to stay safe by minimising the incidence and impact of injury, as well as helping them recover from injury if an accident does happen. Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

The purpose of a Levy Classification Assessor is to improve the accuracy of levies, through effective interactions with our business customers.

As our Levy Assessor you will be required to respond to customer enquiries, provide technical advice, and approve escalations from our Contact Centre.

Above all, we are looking for a customer-centric individual to come and join our team and we’ll provide you with training to further your understanding of our levy classification framework.

**What you need to be successful**:

- You’re a team player and proactive in nature.
- You have demonstrated customer services skills with the ability to outline clear needs professionally and courteously.
- You're naturally an organised person who likes working with processes and understands when and where to identify escalation points.
- Display initiative and resourcefulness that allows navigation of the variety of challenges the unit face
- You are someone that enjoys looking for opportunities to continuously improve ways of working as we work towards a seamless levy experience for our Business Customers.

This is a unique opportunity to develop your knowledge of levies, gain analysis experience, as well as getting the satisfaction from delivering great customer service to our business customers.

**Benefits of working at ACC**:

- Employee networks to support our colleagues from diverse backgrounds.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Maori me nga tikanga.
- Supportive leadership with a passion for developing people.
- A great flexible work environment.
- $54,935 - $64,629 depending on experience, plus 9% superannuation contribution.
- A range of benefits including wellness and employee discount programmes.