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Farmer Support Specialist

1 month ago

Hamilton, New Zealand Fonterra Full time

**General Information**:

- Date Published- 19-Aug-2024- Advertising Ends- 01-Sep-2024- Country- New Zealand- Location- Hamilton & North Waikato- Role Type- Call Centre & Customer Service- Work Type- Permanent- ID#- 9618**Position Description**:
**About the opportunity | Te whai waahi**

As a Farmer Support Specialist, your role is to support our farmers and Farm Source customers by delivering an exceptional customer experience.

A typical day looks like:

- Assisting customers and farmers through answering inbound phone calls
- Working with multiple business units to get great outcomes for our customers
- Some common areas of support can include tanker collections, milk quality, shareholding, Farm Source accounts and digital queries.

**_ Please note: These roles will operate Monday to Friday on a rostered shift rotation covering between 7am to 6pm. Your flexibility within the below hours is required;_**
- 7:00am - 3:30pm
- 8:00am - 4:30pm
- 8:30am - 5:00pm
- 9:30am - 6:00pm

**What we offer**

Fonterra is a place where everyone can be themselves and feel empowered to do their best. We pride ourselves in offering an environment where:

- We challenge boundaries
- Form long lasting relationships and embrace our co-operative spirit
- Aim high and encourage a climate to ‘make it happen’
- We aim to do what is right

**In addition, we offer a range of employee benefits including**:

- Competitive salary and benefits including our Employee Rewards Card, discounted fuel & health insurance
- Hybrid role, work from home up to 3 days a week (after a qualifying period)
- Internal growth opportunities and development

**About you | Moe koe**

We are looking for motivated team players with an interest in all things farming and passion for delivering outstanding customer service. You will bring a strong ability to quickly build rapport and keep calm under pressure. Whilst you might not know everything about how to run a dairy farm, you’ll be a confident problem solver who can connect our farmers to everything they need.

Sound like you so far? Some backgrounds we’re always keen to see include:

- A passion for customer service
- A genuine interest in farming and agriculture is preferred
- Recent graduates looking to build a career

**What next?**

**Assessment Centre**:If you are successful, we will invite you to attend the in-person assessment centre on either Wednesday 4th September, or Thursday 5th September (Morning and afternoon slots available - 3 hours each slot).

**Position start date**: Monday 16th October 2024

**Our Co-operative**

**Fonterra’s strength is in the collective | Te Mātāpuna toa takitini**

Here at Fonterra, we are committed to growing our people. We value you and your career progression and are excited that you are taking this next step in your career journey with us. We are proud to offer a wide variety of roles across the Co-op, ensuring that no matter what business unit or stage of life you're in, there's a good chance we've got something to suit

**About us | Whakapā mai**

We love Kiwi dairy farmers and know they're pretty awesome. For generations, they have relied on hard work, ingenuity, and each other to create the kind of goodness that fuels our families, connects our communities and supports our economy.

At Farm Source, the same co-operative spirit that our farmers and their communities share drives our team. We make farming easier so farmers can continue to concentrate on what they do best - producing high-quality New Zealand milk in the most sustainable way. This means growing and supporting the right people - smart people with plenty of 'roll-your-sleeves up' energy to rise to the challenge. Whether you're on the farm getting your gumboots dirty or connecting over a coffee at our local stores, you'll get the mahi done as part of a trusted team - backed by good people, the right products, innovative solutions, and industry-leading expertise.

So why not join us? Whether you're on the farm getting your gumboots dirty or connecting over a coffee at our local stores, you'll be getting the mahi done as part of a trusted team.

You can learn more about Farm Source here.

**Why not come and join our team?**

**You, me, us together.**

**Tātou, Tāto