Senior Restaurant Supervisors

7 months ago

Southland, New Zealand The Ranch Bar & Grill Full time

**We are on the hunt for hardworking individuals who thrive on the challenge that hospitality brings. Restaurant & Bar Supervisors are needed to lead our team.**

**The location for this role is The Ranch Bar & Grill 111 Town Centre Te Anau Fiordland. This role is ideally nights with some day/split shifts. A busy bar & restaurant **serving both locals and tourists now for 30 strong years. A great team of staff on board operating in a fun & busy environment.**
- **Must be able to think quickly on their feet enjoy serving people & work well within a team environment**
- **Friendly & warm personality**
- **Team player - working well with all other team members**
- **Excellent customers skills**
- **Works well under pressure**
- **Experience in similar bar & restaurants for minimum of 3-4 years**
- **Most importantly we would like to find someone who takes this role as their own and commits long-term.**

**Job Description entails**:

- Develop and maintain a professional and cooperative relationship with kitchen and Front of house staff to ensure the overall business operates smoothly
- Look for opportunities to improve procedures and make improvements where appropriate
- Ensure staff are trained in the correct procedure for taking reservations
- Ensure restaurant staff can confidently describe wine list and menu items and can make recommendations when asked to do so
- Ensure staff are aware of specials new wine lists and menu items and out of stock food and wine
- Maintain a high level of morale and team cooperation
- Answer phones quickly and ensure staff do the same
- Follow up on customer complaints/comments quickly
- Ensure that all restaurant staff are aware of their obligations pursuant to the Sale of Liquor Act 2012 and the company’s liquor licence is not jeopardised as a direct consequence of their actions. This includes patron conduct and intoxication
- Complete the restaurant seating plan for the following day familiar with online booking systems
- Ensure that all staff who answer customer queries regarding functions are aware of what the policies are
- Update systems for taking function bookings and ensure staff food and beverages are organised
- Ensure the cleaner is carrying out his/her duties to the required standard and let him/her know if there is anything extra that needs to be done or if anything is not being done to the agreed standard

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