Ict - Support Technician

4 months ago


Blenheim, New Zealand HR Mobile Ltd Full time

We are seeking a customer-focused ICT Support technician to join our team full-time. If you have a solid passion to deal with diverse IT-related issues and assist our valued customers, this could be the perfect opportunity for you in this role. You will be paid $29.66 -$31 per hour depending on experience. You will work a minimum of 30 hours and a maximum of 60 hours a week. The job will be based on any of our stores in Blenheim.

You will be responsible for:

- Install or configure software and driver on devices.
- Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
- Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
- Attentive at the front desk to make new tickets and assist in sales support.
- Provide excellent customer service to customers physically as well as over phone support.
- Resolve customer issues and concerns in a timely and efficient manner.
- Continuously improve your knowledge of our products and services.
- Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:

- A team player
- Must be able to work on the flexible roaster
- Have good communication and customer service skills
- Basic computer skills and experience with customer service software



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