Duty Manager

5 months ago


Tauranga, New Zealand Foodstuffs North Island Full time

The Duty Manager aspect of the role ensures the departments are supported and managed in the absence of the department mangers, this will be the priority in the evenings. The key part of the duty management is to ensure a consistently fresh and appealing shopping experience for all customers and the smooth running of the store. Ensure at all times store appearance, security, service and productivity are maintained.

The role will also be on the be joining a team of 200 and will be part of a wider team of 22,000 Foodies across the Foodstuffs North Island co-operative. We have been a part of the Tauranga community for five years now and in 2019 were named 'PAK'nSAVE Customer Driven Store of the Year'.

The Duty Manager normal hours for this role are Friday and Saturday from 12.30pm to 10pm (this can be altered)

Duty Management, key responsibilities will include:

- Build effective working relationships with the Department Managers and Individual Employees
- Actively promote high quality customers service ensuring that staff present themselves professionally to store guidelines, and meet the agreed service standard at all times.
- Ensure regulatory compliance across the departments in all areas relating to regulatory impact, including but not limited to compliance with store policies, the food safety programme and Health and Safety program.
- Monitoring department staff to ensure service and productivity levels are maintained.
- Controlling store security (e.g. ensure the rear store door is locked and secured.)
- Communicating back to Department Managers and Senior Managers with any issues.
- Ensuring end of day procedures are completed as per individual department requirements
- Dealing with customer and staff complaints, issues and enquiries as required.
- Maintaining a safe work place.
- Have a strong people focus; be able to lead a team to success.
- Be results driven; be able to plan to deliver results.
- Be customer driven; be able to meet and exceed customer expectations with organisation
- Have a co-operative spirit; be able to adhere to the store’s values
- Be physically fit and able to able to fulfil manual handling duties.
- Have good written and verbal English skills.

Experience desired:

- Supervisory experience
- Industry experience.


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