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Metro Operations Specialist

2 months ago

Auckland City, New Zealand Auckland Transport Full time

AT Auckland Transport our Metro Services team is helping to continuously grow our public transport offering and ensure the drive for service excellence is making a positive difference to accessibility within our communities.

**About the role**

This role is influential in maintaining key relationships with internal and external partners, as well as assisting and making decisions that enhance public transport (PT) operations, planning, service continuity and communications.
Work collaboratively with Operators, Roading Contractors and teams across Auckland Transport to guide and support other stakeholders in the monitoring, interpretation, and accountability of network performance.
This role contributes towards the coordination of PT network performance, through real-time network information with support from teams in ATOC and Metro Services to mitigate network disruptions (including special events), manage incidents and use predictive analysis to identify opportunities for network improvement. This is a career step role for other senior roles in the business.

**What would a typical day look like? (rostered shifts in the NORTH SHORE control room)**
- Assisting with reporting and analysis of KPI performance, understanding trends and opportunities for improvement.
- Assisting with interpreting plans for upcoming planned events to ensure Day of Operations have the information and options they will need to coordinate activity during the disruption.
- Assisting with reviewing traffic management plan assessments identifying any impact or contingencies for PT operations.

At AT we embrace inclusion and belonging, and our commitment to building a diverse workplace. To support this, our Hybrid Working initiative empowers our people to work flexibly in ways that work for them, our customers, and our business. We invite you to talk to us early in the process about how Hybrid/Flex might work for you.

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