Fullers360 Ambassador

**About us**

Fullers360 has been in operation for just over 40 years employing 350+ with two main parts to our business, a fleet of high-speed passenger ferries and a fleet of modern buses. Through a reliable network and the passion of our people, Fullers360 ferries nearly 6 million customers every year, getting commuters to work and visitors to play.

Waiheke Bus Company ushered in the electric era for Waiheke Island, making it the first Auckland suburb with an electric bus fleet. Our ferries are soon to follow with our first hybrid electric fast ferry currently being built. A commitment to sustainability and the environment is in our DNA, we’re involved in the community and have a down-to-earth company culture.

As an essential services provider we operate 365 days of the year. We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do

**About the role**

This role plays a critical part in providing an outstanding Customer Experience for our guests (regulars and tourists) before they step onboard our vessels. This role is threefold including that of wharf host, ticket sales and working in our promotions offices and will be based at our Waiheke ticket office.

Role overview:

- Provide the highest level of customer service with a focus on quality
- Assist and supports customers to queue, purchase tickets and provide insights into travelling times, destinations and related
- Offer advice on Fullers360 products, services and promotions
- Promote all Fullers360 products, services and promotions.

Hours of work (between 6am - 10.30pm weekdays, weekends till 2am):

- Rotating roster including public holidays and weekends
- No set pattern, usually 5 days on and 2 days off
- 120 hours over a 3-week period, average of 40 hours per week
- Morning, afternoon and night shifts
- Morning shifts start between 6am - 8.30am and night shifts finish between 10.30pm - 2am
- We operate through all alert levels as an essential services provider.

To be successful in this role, you will need to:

- Be able to work autonomously and as part of a team
- Have the ability to make quick yet sound decisions and use initiative
- Have an outstanding attendance record and a high standard of appearance
- Confident working in a busy and ever-changing work environment
- Experienced working with ticketing or reservations systems preferred.

As some shifts finish after public transport, you'll ideally be CBD based, within cycling distance or hold a full drivers license and your own transport.

**About our benefits and perks (T&C's apply)**
- $24.49 per hour. When working past midnight, hourly rate increases times 1.75 ($42.85)
- Free ferry travel for work and leisure for our full time permanent employees (partner and dependents under 18 travel free for leisure, 25% discount if commuting)
- Free ferry travel for work for leisure our part time permanent and fixed term employees
- Free hot beverages before, during or immediately after a shift/work hours and 50% discount on all other café items
- For leisure (off duty/non-work related) all café purchases have a 50% discount
- Free uniform, annual flu shots and EAP (employee assistance program)
- Free period products for our staff and customers
- Access to discounted gym memberships (Auckland Council & Les Mills) and discounted healthcare (Southern Cross)
- Discount at SpecSavers for employees and their family
- Discount at Sushi Pac and Taco Medic in CBD and selected pre-cooked meal providers
- Stable employment as an essential services provider (we operate 365 days of the year)
- Opportunity to work with a fun down-to-earth team.
- _Due to the nature of our business, whilst not mandatory, we highly recommend vaccination for COVID-19._
- Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise._