Service Desk Team Member

3 months ago

Hawera, New Zealand The Warehouse Full time

Company Description

The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

**Job Description**:
Do you think and work fast on your feet? Do you enjoy helping others? Do you provide 'service with a smile'?

Joining our great service team, you will be a team player who works well individually and within the team. With proven communication skills, attention to detail, you enjoy providing the best customer experience.

In this role, you will be based at our customer service desk. This role entails assisting our customers with their inquiries, processing returns, exchanges, refunds and transfers. You will also support Loss Prevention with security assistance and help support and supervise the Checkout area as required. Ideally we are looking for someone with experience in customer service to really exceed in this role.

This is a permanent full time position working the following:

- Monday 2pm-8.30pm
- Tuesday 8am-2.30pm
- Wednesday 8am-2.30pm
- Thursday 2pm-8.30pm
- Sunday 8am-2.30pm

The rate for this role is $23.58 per hour + team discount card.

**Qualifications**:
Ideally you will have:

- Experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Experience with POS systems
- A positive, can-do attitude
- The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods of time

Additional Information

There are many benefits that come with working for the largest retailer in New Zealand, including many career and development opportunities.

Along with joining a great tight knit team, you will enjoy team member discounts at The Warehouse Group brands, birthday leave and more.

Don't let this opportunity pass you by We'd love to hear from you.

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