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Service Supervisor

1 month ago

Whangarei, New Zealand Johnson Controls Full time

**Build your best future with the Johnson Controls team**

We have an opportunity for an **Service Supervisor **to join our **Whangarei **team

As our **Service Supervisor **, you will be responsible for all day-to-day running of the Alarm Service team to ensure financial and customer expectations are met. You will be required to organise staff and other organisational issues within the department including all material to ensure jobs are completed on time and in spec. As the position involves all tasks related to the smooth operation and well-being of the department.

**What we offer**:

- Competitive salary package
- Fully maintained company vehicle + mobile phone + laptop
- Located at our Onehunga head office you will be working with the industry leaders and experts

**What you will do**:

- Ensure that work carried out is to the satisfaction of the customer and is of the highest quality in the industry, meets all legal and technical requirements, and is done in an efficient and timely manner so as to maximise the department profitability by using the department’s resources most efficiently.

**How you will do it**:

- Review staff on a regular basis to monitor their progress and to implement any programs to maximise their effectiveness, and ensure they work in a safe working environment
- Take all steps practical to ensure that Wormald is held in the highest regard by our clients; actively promote the products and services of Wormald in the marketplace
- Promote work outside of your department and immediately pass all enquires to the appropriate department
- Liaise and follow up with clients to ensure their satisfaction
- Actively pursue new clients to increase Wormald’s client base
- Ensure work carried out is invoiced promptly
- Estimate and action client request and job variations as necessary
- Monitor workload and dispatch resources to suit
- Monitor the control and use of company tools and equipment within the department
- Ensure that all staff have adequate tools and equipment to perform their jobs; ensure all staff have and use Personal Protection Equipment, and that it is maintained in good condition

**What we look for?**
- Must have previous experience managing/leading a team
- Must have previous experience within the fire alarm or electrical industry as you will be responsible for all aspects relating to the timely completion of various Fire Alarm related jobs
- New Zealand residency/citizenship or a valid New Zealand work visa
- Proficient computer skills
- Full NZ drivers licence
- Excellent communication skills with a can do attitude
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process. _