Senior Service Designer

3 weeks ago

Auckland City, New Zealand New Zealand Government Full time

Permanent, Full-Time, Monday-Friday
- Primary Location : Auckland (supportive of a hybrid model)
- Lead and support complex and highly meaningful service design projects within Te Toka Tumai and the wider Te Whatu Ora, as well as build organisational capability in service design know-how
- A unique opportunity to be part of a design and innovation studio embedded within the hospital, with the ability to directly impact the lives of many Kiwis
- Salary per Annum : $112,000 - $130,000 (commensurate with skills and experience)

Te whiwhinga mahi | The Opportunity
As a senior service designer primary responsibilities will be to lead key, future focused, innovation and design initiatives that deliver significant sustained benefit in organisation performance.
This is role enables you to work on very meaningful, impactful and complex service design projects that will directly impact patient, whānau and staff outcomes. You'll use your seasoned design experience to uncover root causes of problems, communicate and design with diverse stakeholders, and understand the complexity of the context your solutions will operate within, to steward their success.
Part of the role will enable more, and better service design know-how at Auckland Hospital. This is to build upon and improve the existing service design capability at Auckland Hospital and its partner institutions.
As a senior designer, the role may also coach, mentor and train workplace improvement teams in service design, research and innovation approaches.
For further details, please refer to the position description here.
Nga Pūkenga Motuhake | Important Skills
- A minimum of 7 years' experience in Service Design and/or Service Improvement/Transformation roles, within large organisations across the public and private sector
- Have experience in, or a keen interest in developing emerging technology and other non-technical novel innovations
- Must be a seasoned Service Designer, accustomed to user-centric design methods and best practices
- An excellent understanding of the fundamentals of Service Design and how the discipline is used to create business and customer value
- Knowledge of appropriate human-centred tools and techniques to elicit understanding, communicate progress, create and validate solutions (e.g. Design Thinking, Service Blueprints, Journey and Process Mapping)
- You have contributed to designing equitable outcomes for all, and are focused on diversity, ethics, equity, accessibility and indigeneity in your work
- Strong problem definition and articulation - challenging assumptions and 'pre-set' thinking around solutions, agreeing the purpose, principles and vision
- You have high emotional intelligence (EQ) and compassion for others
- You're a natural when it comes to collaborating with cross functional teams to ensure proposed solutions balance user needs, organisational strategy and resource constraints
- Excellent communicator and diligent with writing up your work and developing handover material

Ko wai mātou | Our Organisation
We are Te Whatu Ora Te Toka Tumai Auckland. We provide health and disability services to more than half a million people living in central Auckland, regional services for Northland and greater Auckland, and specialist national services for the whole of New Zealand. Our main sites are Auckland City Hospital, Greenlane Clinical Centre and Starship Children's Hospital, located in central Auckland.
We are part of Te Whatu Ora - Health New Zealand, the overarching organisation for New Zealand's national health service. Te Whatu Ora leads the day-to-day running of the health system, with functions delivered at local, district, regional and national levels.
We are committed to upholding Te Tiriti o Waitangi and providing culturally safe care. We value role modelling manaakitanga as demonstrated by Ngāti Whātua in the gifting of their whenua on which our hospitals stand. We aspire to having a workforce reflective of the communities we serve and achieving equitable outcomes for all.
He aha ngā painga o tēnei mahi mōu | Why you will enjoy working here
We recognise there is more to life than mahi | work, and we encourage and provide access to all our staff several services and benefits to support themselves whilst they are employed within Te Toka Tumai Auckland.
For more information on what we offer, please click here.
Me pēhea te tuku tono | How to apply
To view details about our recruitment process, click here.

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