Night Shift Support Worker

3 weeks ago

Auckland City, New Zealand Presbyterian Support Otago Full time

**Full Time**:

- **Application Closes 06 Mar 2024**:

- **Auckland - Central Auckland**:

- **Community and Social Service Specialist**

**Night Shift Support Worker**

Night Shift Hours: 6 p.m.6 a.m. or 9 p.m.9 a.m.; 12-week rotating roster; 12-hour shifts; shifts patterning a mixture of 3 or 4 on and 3 or 4 off.

**About the role**

The purpose of the Night Shift role at James Liston Hostel is to oversee the safety, security, and welfare of staff, residents, and the building during the night outside office hours, ensuring operations run smoothly and following the service model and guidelines.

Night shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of residents and their support plans, safety and risk management plans, and upholding relationships that are consistent with services provided throughout the day.

**Duties**
- Support the smooth operation of James Liston Hostel during the night shift, including ensuring effective levels of productivity, upholding systems and processes, service delivery for clients, quality control, and safety.
- Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems.
- Communicate and reinforce operating practices and underpinning Tāiki principles in all interactions with residents and other staff.
- Advocate and educate as appropriate to reduce the barriers experienced by people who have experienced long-term homelessness and housing instability.

**Skills and Experience**
- Experience working in the sector with a focus on client engagement in the fields of homelessness, mental health/addiction, and residential care.
- Understanding and experiencing the unique demands of shift work, particularly establishing routines around the night shift,.
- Ability to de-escalate situations that could potentially become incidents, intervene at the earliest opportunity, and manage own emotional regulation.
- Ability to build rapport, build and maintain relationships, and develop interpersonal skills.
- Ability to solve problems and be resourceful.

**Benefits**
- Career progression opportunities
- EAP and supervision provided
- Additional leave and shift allowance

**About the organisation**

Auckland City Mission: Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. We offer support for however long and in whatever way is needed—for some people, it’s simply accessing one of our many services; for others, it’s a complex journey with our full support.

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