Operational Process

2 days ago


Christchurch, New Zealand Christchurch City Council Full time

Never has there been a better time to join the Christchurch City Council. As one of the largest employers in the South Island, we are a diverse business with an exciting future. We've recently undertaken a promise to our citizens to bring improvements to our service excellence across our organisation and deliver a second to none experience to our members.

In the role of Operational Process & Insights Analyst, you'll provide a comprehensive understanding about why our customers engage with Council across all of our different units. You'll support the business and will champion the awareness, understanding and utilisation of customer insights to improve our customer experience, and the underlying processes and dashboards that help us deliver for our Citizens. Working with the key players across the organisation, you'll convert these insights into action and implement ways we can do things better.

We're looking for someone with a passion for analytics and a natural drive to deliver innovative, customer experience excellence. You'll have past experience with deep-diving into processes and extracting the insights from the data using business analysis frameworks. You'll be a people person who can relate to all levels of the business, and will have an ability to translate complex data into language everyone can understand.

Your ideas and innovation will drive the service improvements and be an integral part of developing future opportunities through business intelligence and analytics for the Citizens & Community Group and across the wider Council.

This is a place where you can take pride in the work you do, knowing that it has a direct and positive effect on the Christchurch community every day, all while enjoying a rewarding career full of opportunities.
- To view the position description please click on the link at the foot of the page_

**_
Hours: Full-time, permanent_**

**_

**Salary**: Will be discussed with the successful applicant_**
- The health and safety of our residents and staff remain the Christchurch City Councils top priority. We want our facilities and services to be accessible to as many people as possible which means that anyone entering or working at any Christchurch City Council site must be fully vaccinated against Covid-19._
- The Christchurch City Council is committed to creating a workplace that attracts, retains, and values employees from a diverse range of ethnicities, backgrounds and experiences. Christchurch benefits from a diverse community, introducing a wide range of experiences and skills that make our city better and Council decision making more informed._



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