Call Centre Administrator

2 months ago

Auckland City, New Zealand Plunket Full time

Join us to be the first point of contact introducing and connecting whānau with our nurses and wider Plunket services. We’re seeking the support of a **full time** **Administrator **(38 hours a week) to join our team on a **permanent **basis in our **West Auckland team, **we're** based in Westgate**. This is a **Mon - Fri office hours **role starting in **November 2024**.

**Te Whiwhinga mahi | The opportunity**

Our administrators receive the referrals from midwives and other lead maternity carers, contact whānau to congratulate them on their new arrival and arrange their initial visits with our registered nurses. You will also manage our 0800 number, answering queries from the public about our services and rescheduling appointments.

You will ensure our clients feel understood and important, through understanding their needs, answering queries and resolving concerns. In addition to the phone based mahi, this position also involves an element of data entry and administration support to ensure both our clients and staff know where they are going, who they are meeting and what to expect.
- The salary band for this role is between $51,376 ($26 per hour) - $58,114 ($29.41) depending on experience._

**He kōrero mōu | About you**

As a critical part of our front-line team, being able to quickly build rapport and gain trust will be key to your success, ensuring each interaction with our whānau is a good one. You will be confident working at pace and meeting targets and service level agreements, and be comfortable working both autonomously and collaboratively alongside your team.

Working in a medical administration role requires a high level of sensitivity, ability to prioritise and maintain confidentiality. This is primarily an inbound/outbound phone-based position, so an excellent phone manner and accurate data entry and Microsoft Office skills are key. Prior experience working in a contact centre environment would be advantageous, alongside a hunger to play a key part in our pro-equity journey to ensure our communities thrive.

This role supports with the upkeep of our vehicle fleet (e.g. dropping cars for servicing) so we require all applicants to have **a full NZ driver licence.**

We expect and encourage all Plunket people to live our values; kia māia - to be courageous, kia Māhaki - to be humble, kia manaaki - to care and kia tūhono - to stand in relationship.

**Ngā āhuatanga kei a mātou - What we offer**

If you're seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket.

In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth we offer:

- full time working week of 38 hours
- wellbeing schemes such as a Wellbeing day: use one of your sick leave days to proactively look after yourself
- a generous parental leave scheme to support growing whanau
- various retail discounts

**Me pēhea te tuku tono | How to apply**
- Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai._

Position description

Permanent Full Time

**Job no**:2024-21702

**Location**:Auckland Region

**Closing Date**:Tuesday, 29 October 2024

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