Despatch Coordinator

**About us**

Waste Management NZ Limited is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

**The role**

Working closely with the Operations Management team you will be responsible for managing the day-to-day queries coming through for our Municipal contracts. Your key responsibilities will be to provide excellence in customer services, by answering council enquiries/requests, scheduling daily work for operators, monitoring, and managing routes and coordinating drivers. Building strong customer relationships as well as proactively identifying and informing customers of any operational delays will play an integral part in this role.

**About you**

To be successful in this role you will have proven customer service experience in a fast-paced environment. You also bring a proactive and positive attitude and the ability to instantly build rapport with key stakeholders and staff.

You are customer-centric, a strong relationship builder, flexible, have high attention to detail and good time management. Experience in using MS Office especially Word and Excel are also essential for this role.

**In return**

We offer a competitive salary, career progression, access to discounted health insurance and a variety of retail products for you and your family to enjoy just to name a few

You will also be part of a great team committed to providing a high-level service to our residents and stakeholders.

**How to apply**

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.