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Banking Specialist, Papatoetoe

4 months ago

Auckland City, New Zealand Westpac Full time

**Banking Specialist, Papatoetoe**
**-**
**MAN00857**

**Mātanga Pēke | Banking Specialist, Papatoetoe**
- **Papatoetoe Branch**:

- **Full time, Permanent position**

**Mō te Tūranga - About the role**

As the Banking Specialist you will be responsible for identifying existing and new Westpac customer’s banking needs, including personal and home lending requirements. You will listen and provide advice and solutions to the customer to meet these needs, ensuring all information is collected in accordance with regulations and policies. You will also be responsible for proactively identifying new opportunities to provide further advice and solutions regarding their financial aspirations to retain our valuable customers.

You will create a customer experience that is gold class every time by being empathetic, trusted and knowledgeable in your interactions. Having a growth mindset to keep imagining and developing the bank in new ways and your career will set you up for success as a Banking Specialist.

**Westpac Hei Wāhi Mahi - Working at Westpac**

The Banking Specialist role will lead you down multiple career pathways where you will be supported to be your best at every level. You can continue your lending journey to progress to a Personal Manager or Mobile Mortgage Manager and eventually into branch leadership or move into the Business Lending section.

**Nā tāu rourou - What you’ll bring?**

Attitude and presence are just as important to us as your background skills and experience. Using appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes is essential. In addition, you will bring:

- An interest in/or previous experience in Banking or Finance
- Confident in learning new digital platforms and tech savvy
- Prior experience in a customer service role is essential
- You are a critical thinker always looking for ways that best supports the customers financial needs
- Strong verbal and written communication skills is a must
- An understanding of credit risk and lending principles (residential lending) preferred but not essential
- Ability to manage multiple priorities and work to deadlines
- Strong existing connections and rapport in the local community would be advantageous

**Nā mātou te rourou - What you’ll get**
- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Purchased leave options up to 4 weeks per year
- Exclusive Banking benefits and insurance discounts
- Environmental and community care programmes
- Generous parental leave - and top up government paid parental leave
- School holiday subsidy - help you balance work and family during school holidays

**Mahi tahi tātou, kaha ake tātou | Together Greater**

**Ngā mahi hei mahi ināianei - Next Steps**

**Job***: Teller/Customer Service Representative

**Primary Location***: AKL-Manukau and East Auckland

**Other Locations***: New Zealand

**Employee Status***: Permanent

**Schedule***: Full-time

**Posting Date***: 18/01/2023, 4:37:24 PM

**Closing Date***: 02/02/2023, 6:59:00 AM