Claims Examiner

3 weeks ago

Auckland City, New Zealand Chubb INA Holdings Inc. Full time

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb New Zealand is currently experiencing a period of accelerated growth, and as we continue to excel and make our mark in the local market, we are looking for high potential individuals to join our dynamic and fast paced team.

**Your Role**:
Produce a high-quality work product on claims through immediate contact and the effective investigation, reserving and adjustment of claims incurred by insureds or third parties. This position is central to managing communication between brokers, Insured’s, and other associated parties.

**Your Responsibilities**:
Manage claims and provide an efficient and professional service within the delegated authority.

Manage a portfolio of Property and Casualty claims in accordance with Chubb Best Practice Guidelines.

Ensuring claims are proactively managed and kept up to date through use of Chubb’s internal workflow management systems

Ensuring that loss reserves are set and maintained in accordance with the Chubb Insurance guidelines.

Recognise and pursue subrogation where applicable.

Maintain and build positive relationships with all customers.

Review and escalate customer disputes.

Support underwriting in marketing efforts by representing the claims product and its performance.

Support underwriting in understanding claims requirements associated with the release of new products.

Complete Large Claim Summaries (LCS) for losses that meet LCS criteria and publish to relevant distribution list.

Maintain a close working relationship with TPAs, carrying out scheduled Audits to ensure compliance with our service standards.

Any other duties as directed by management.

**Qualifications**:
Your Skills & Experience

1 - 3 years Property claims experience

Tertiary qualified, Law degree preferred

Experience with litigation procedures

Broad knowledge of insurance industry and claims processes

Experience in dealing with Insured’s, brokers and Third-Party service providers

Strong customer service focus

Good written and oral communication skills

In return, we offer you the opportunity to work as part of a dynamic and agile environment, with a competitive benefits package, where continuous development is encouraged throughout your career (both professionally and academically).

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