Work Management Centre

6 months ago

Auckland City, New Zealand Downer Group Full time

**A bit about the role**:
All the best teams are successful because they receive great direction and leadership. As the Work Management Centre Team Leader, your purpose is to ensure that your team delivers the required.

Downer New Zealand aspires to create and sustain the modern environment by building trusted relationships with our customers. Our promise is that we will work closely with our customers to help them succeed, using world leading insights and solutions. You will engage and lead your team to do just that; delivering an experience that delivers this promise.

**A bit about you**:
You will be someone who is approachable, credible and has experience in dealing with the unplanned, with the ability to “think on your feet”. You’ll be target driven and inspire your team through leading by example, providing clear direction and regular coaching.

To be successful in this role, we would like you to have:

- Proven experience leading a team in either a contact centre, dispatch or jeopardy management role
- Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
- A team player attitude with the ability to remain calm and effective under pressure
- Previous experience in a technical industry is advantageous
- Flexibility to work on a rotating roster is essential as we operate 24/7, 7 days a week

**What’s on offer**:
A role with us can enable you to develop and enhance your skills and experience. This is a great opportunity for you to join our diverse and inclusive culture and be part of a great team thriving in a collaborative fast-paced environment. We will reward you with a competitive remuneration package, flexible working arrangements, great training and ongoing development, and the opportunity to advance your career within our organisation.

**Perks & Benefits**

Because we are all about relationships creating success, we offer our people a comprehensive employee benefits package through our partners. You will receive extensive discounts and perks across a huge number of sought-after multinational brands, think: banking, gyms, insurance, retailers, technology, vehicles, automotive, healthcare, childcare, homeware, dental care, travel, accommodation, and plenty more

You will love being a part of the Downer lifestyle, come and see for yourself why we are the crème de la crème of employers as we continue to build our future Literally.

**Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.**

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.

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