Hotel Receptionist

**About the Role**:

- Utilize the hotel's reservation system to book rooms for guests. Confirm reservations and provide guests with necessary details.
- Listen to guest complaints patiently. Apologize for any inconveniences and find appropriate solutions. Report recurring issues to management for improvement.
- Regularly update room availability on the hotel's booking system. Monitor and manage reservations through third-party platforms.
- Process guest payments. Keep track of daily transactions and reconcile financial records.
- Ensure rooms are clean and well-maintained before guest check-in. Coordinate with housekeeping for any necessary preparations.
- Welcome guests upon arrival, complete check-in procedures. Facilitate smooth check-out processes, handling payments and issuing invoices.
- Provide information about hotel services, facilities, and local attractions. Attend to special requests and ensure guest satisfaction.
- Create and schedule posts on social media platforms to promote the hotel. Engage with followers and respond to comments or inquiries.
- Assist with general administrative tasks such as filing, data entry, etc. Collaborate with other departments as needed.
- Work hours rostered weekly, minimum 30h/w, maximum 50h/w

**About You**:

- NZQA level 2-3 certificate or higher in hospitality/ business or a relavant field
- Preferrably 1 year experience in customer-facing and administrative positions
- Exceptional communication skills, a friendly demeanor, and a passion for assisting others
- Numerically sensitive
- Capable of handling pressure and multitasking effectively
- Availability seven days a week, from early morning to late night
- Enjoys tackling challenges
- Punctual, reliable, and in good health
- Preferred experience in social media management
- Highly preferred experience using Clarity, Staah, Resdiary, and Kitomba or other hospitality or statistical softwares

**Staff Benefits**
- Free Parking on site
- Staff discount on accommodation, spa and restaurant

**Resort Location**:
130 Marsden Road, Paihia, Bay of Islands 0200