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IT Field Technician

1 month ago

East Tamaki, New Zealand Inchcape Full time

**About the company**

You’re joining a division of Inchcape

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.

**About the Role**

An opportunity has arisen for an IT Field Technician to play a crucial role in providing on-site technical support to our clients.

In this role, the IT Field Technician will be responsible for diagnosing and resolving hardware and software issues, implementing network solutions and ensuring the smooth operation of our IT systems.

Further to the above some of the duties and responsibilities will include but are not limited to the following:

- User support both over the phone and in person
- Ensure all hardware/software installations and routine upgrades are implemented according to Service Level Agreements
- Accept and take ownership of assigned technical issues
- Provide onsite support as required to all sites
- Monitor incoming IT equipment requests
- Follow asset management process

**Why join us?**
Explore the range of benefits Inchcape offers its employees in recognition of their contribution to our success. A few are listed below to learn more please visit our website.
- Where possible, our **flexible work policy** helps support you in achieving a genuine work-life balance.
- Enjoy more time doing what you love with **additional days off** including an annual Wellbeing Leave and annual Volunteering Leave each year.

Want to know more about what it is like to work at Inchcape? Visit our website to discover more about our workplace culture.

**About you**:

- A full NZ drivers licence
- Results-driven professional
- Strong technical knowledge of desktop hardware
- Strong knowledge and experience of Microsoft’s desktop operating systems
- Strong remote trouble shooting skills
- Understanding of network fundamentals