Telesales Manager

**About New Zealand Couriers**
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

**About the role**
Based fulltime at our North Harbour branch, the Telesales Manager’s focus is to lead our telesales team in hunting, obtaining and maintaining customers for our courier freight services. You’ll also contribute to training and development programmes, geared towards your team’s professional growth and portfolio/account management. With an innovative approach, you’ll activate and inspire your team while implementing strategies to grow business profitability.

Hours for this role are Monday to Friday, 8:30am to 5;00pm.

Key responsibilities include
- Working with contact-centre operational performance metrics
- Assisting in recruitment - active focus on retention
- Achieving personal KPIs + ensuring team members’ KPIs are met
- Strategising to ensure attainment of sales budget + gross margin expectations
- Proven telesales management experience, including people training
- Success in delivering business growth across customer portfolios
- Ability in analysis and strategy towards meeting targets and margins
- Exceptional forward planning skills
- A people-first, customer-centric focus

**Join us and in return we can offer**
- An incentive structure that rewards success Career development opportunities with the Freightways group of companies