Hospitality Professional

6 months ago

Queenstown, New Zealand Hilton Full time

Hospitality Professional - Night Porter

**Working for Hilton**

Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines.

Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties.

Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all

**What will I be doing?**

We are currently seeking a Hospitality Professional - Night Porter to join our team As a Hospitality Professional you will be a specialist in the Front Office department. You will also be a generalist in all entry level front of house and back of house roles.

As a Hospitality Professional - Night Porter, you are working together with our Front Office team to provide an unforgettable guest experience. The team are responsible for the organization and smooth running of all processes in the hotel lobby.

Specifically you will perform the following tasks to the highest standards:

- Carry out correct and secure storage procedures, and ensure luggage received is labelled
- Assist in keeping public areas clean and tidy, inside and outside the hotel
- Ensure the prompt, accurate and courteous delivery and collection of guests and visitors vehicles, luggage and parcels
- Make room service deliveries during the night
- Carry out Doorman duties as and when required

**What are we looking for?**

In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A passion for contributing to and enhancing our guests experience
- Previous customer service experience in the hotel, leisure and/or retail sector
- Excellent personal presentation
- Strong communication skills (Fluent English)
- Valid driver's license

**Thrive at Hilton**

Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams:

- Workplace flexibility (work life balance)
- Professional leadership development framework
- Worldwide career opportunities
- Access to Hilton University and over 5000 online learning programs
- Free events and activities
- Discounted gym membership
- Free staff meal and daily dry-cleaned uniform
- Discounted accommodation and food & beverage rates globally
- Participate in ongoing recognition programs
- Diverse by nature and inclusive by choice
- Support to participate in a variety of local volunteer activities
- Fast track to Hilton Honors Silver status

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