Ict Support Technician

2 weeks ago

Far North, New Zealand PHONE PALACE LIMITED Full time

ICT Support Technician – Full-Time Location: Kerikeri, Northland Region Pay Rate: $27–$32 per hour (based on experience)Hours: Minimum 30 hours per week Positions Available: 2
About the Role We are seeking customer-focused ICT Support Technicians to join our team full-time at our Kerikeri stores.
This is an excellent opportunity for candidates with hands-on experience in computer and mobile hardware support and a passion for delivering high-quality technical service.
The ideal candidate will provide support and maintenance of various systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
You will work directly with customers to resolve technical issues across a range of digital devices including laptops, smartphones, tablets, and desktops.
Key Responsibilities:
Installing and configuring software, operating systems, and drivers on various devices.
Testing, diagnosing, and repairing faults in laptops, desktops, Mac Books, smartphones, tablets, and i Pads.
Troubleshooting and resolving hardware and peripheral issues.
Assisting customers at the front desk with service ticket creation and basic product or service enquiries.
Delivering excellent in-person and remote (phone-based) customer service.
Managing multiple support requests efficiently while maintaining a high level of customer satisfaction.
Maintaining accurate service records and following internal processes.
Staying updated with the latest developments in consumer IT hardware and support practices.
Skills and Experience Required:
Minimum of 2 years’ verifiable relevant work experience, or a Level 4 (or higher) qualification in IT, electronics, Computer applications or a related field.
Strong practical knowledge of computer hardware, mobile devices, and operating systems.
Customer-facing experience, with excellent communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues independently.
Capable of working in a fast-paced environment and managing multiple tasks simultaneously.
Willingness to work on a flexible roster, including weekends if required.
A proactive, team-oriented mindset and a strong commitment to customer satisfaction.
To apply please submit your CV and a brief cover letter outlining your relevant experience and why you're the right fit for this role.
Only shortlisted candidates will be contacted.

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