Assistant Manager

4 weeks ago

Wellington, New Zealand Kamboj And Kamboj Limited Full time

Overall, the Assistant Manager plays a crucial role in the smooth operation of a pub, and must be capable of managing staff, inventory, finances, and customer service in a fast-paced and dynamic environment Key Responsibilities: Assist in managing the day-to-day running of the pub, primarily focusing on bar operations. Lead, train, and motivate bar and front-of-house staff to deliver excellent customer experiences. Maintain excellent customer service standards, handle complaints calmly and professionally. Ensure responsible alcohol service and uphold licensing laws and company policies. Manage stock levels, ordering, deliveries, and stock rotation to minimize waste and loss. Monitor and support adherence to health and safety, hygiene, and fire regulations. Take part in rotas, staff scheduling, and shift planning to ensure adequate cover. Assist with cash handling, daily banking, and financial reporting as required. Step up in the absence of the General Manager to ensure continuity of operations. Help coordinate events, promotions, and entertainment to drive footfall and sales. Support recruitment and onboarding of new bar staff, including initial training and mentoring. Ensure smooth shift handovers, including completing handover notes and passing on key information to the next manager/team. Monitor and improve team performance, conduct informal feedback sessions, and escalate issues to the General Manager as needed. Manage customer flow and crowd control during peak times to ensure a safe and enjoyable environment. Conduct regular checks on cleanliness, toilet facilities, and overall pub presentation. Requirements: 3 year experience in a supervisory or assistant manager role in a bar, pub, or nightclub or Level 4 qualification Strong knowledge of alcohol products (beer, wine, spirits, cocktails). Confident leading a team in a high-pressure, customer-facing environment. Excellent communication, leadership, and interpersonal skills. Flexible availability, including evenings, weekends, and holidays. Basic understanding of stock control, cash handling, and health & safety procedures.

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