Senior Digital Change Manager

3 days ago

Auckland, Auckland, New Zealand Auckland Airport Full time

Auckland Airport stands proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it's our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you'll share our ambition to be a great New Zealand business, and one that's making a strong contribution to the wellbeing of our communities and economy.

We are seeking a Senior Digital Change Manager who will be working on a significant programme of work within the Airport, working closely with a number of key stakeholders. In this role no two days are the same and you will need to be able to pivot at a moment's notice. You will be working on an ongoing programme of work with a real focus on delivery enablement, continuous improvement and technology changes in an operational environment. Front line exposure is essential in this role and Airline or Airport knowledge is a real bonus

Key Challenges:
  1. The Airport is a unique 24 X 7 workplace. Finding a successful cadence for change activities requires adaptability, resourcefulness, and patience.
  2. Motivating business teams to trust that the project teams are genuinely listening to their concerns by encouraging their participation and feedback.
  3. Educating project managers and airport leaders in what digital change management really involves. This is often quite different to what they think change managers do.
  4. Adapting plans at the last minute to accommodate urgent operational priorities.
What you will bring to the role:
  1. In-depth knowledge and experience in digital and technology change management best practice, processes and methodologies. Minimum 10 years' experience. This may include up to 5 years' experience as a Business Analyst, Project Manager or other customer-focused digital role.
  2. Front line experience within an operational environment.
  3. Expertise in analysing, planning, and delivering people-focused digital change.
  4. Can provide time estimates for change activities.
  5. Expertise in running digital readiness assessments with the ability to mitigate outcomes and plan accordingly.
  6. Evidence of providing change advice and guidance to business and project leads.
Desirable:
  1. Prior airline or airport experience.
  2. Experience of positively influencing and promoting the value of digital change.
  3. Knowledge of building and adapting effective change frameworks.
About us:

E mahi ana mātou mō Aotearoa. We are working for New Zealand. Auckland Airport is more than just a business. It's a truly unique place with an important role to play in New Zealand's recovery. Together we're its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We're all about creating a sense of place where everyone can thrive, and one where others aspire to work. We're a diverse and inclusive workplace and welcome people from all walks of life. It's our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you'll share our ambition to be a great New Zealand business, and one that's making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we'd love to hear from you. Apply online now.

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