Customer Experience Representative

3 weeks ago

Auckland, Auckland, New Zealand Kiwibank Full time
  • Are you a night owl wanting to work from home?
  • A competitive salary of $61,000 pro rata + benefits
  • Exceptional training and on-boarding
  • Intake start date Monday 24 February 2024

This is us. Where making an impact matters.
This is a great opportunity for motivated individuals to join our vibrant Contact Centre team. This is a foundation level role within the banking industry and a great opportunity to learn about banking and financial service sector from the ground up, with the support of coaches and leaders, helping to set you on a pathway for a successful banking career.

Our afterhours team play a crucial role supporting our customers in their time of need. They might be overseas, or here at home. You'll be responding to lost or stolen cards, reports of fraudulent activity and general account questions including answering customer emails.

Our contact centre is open 7 days per week 24/7 to we are available for our customers when they need us most. The Overnight shifts we have available are full time 40 hours:

  • Monday to Friday 10.00 pm to 6.30 am
  • Tuesday to Saturday 10.00 pm to 6.30 am
  • Sunday to Thursday 10.00 pm to 6.30 am

This is us. Where your expertise matters.
At Kiwibank, we will help you build on your strengths and learn new skills. We are looking for people that have the right attitude, aptitude and resilience to thrive in a values based, customer centred environment.

  • You're a night owl and have a lifestyle that suits these hours
  • Experience working from home independently, and have a suitable home office
  • Must have Fibre internet
  • Minimum 2 years customer service experience, ideally in a contact centre
  • An excellent phone manner and communication (both written and verbal)
  • You are cool, calm, and collected and passionate about providing advice and support.
  • Resilient and thrive in a fast-paced customer environment.
  • You are genuinely passionate about delivering stellar customer service.
  • Proficient with using technology and multitasking between different systems while actively listening is essential.
  • Ultimately, you are a flexible team player with a motivated approach to life, looking to be part of a friendly, positive working environment.

You will need to be available for the full-time training which is 8.30 am to 5.00 pm Monday to Friday for the first three weeks. Training for our remote roles is done virtually. On week four you will begin your rostered shift. Applications close 16 January 2025. Applicants must have NZ Residency or Citizenship and will undergo credit and police vetting checks and must have fibre internet. For more detailed information on the role, please see the attached Position Description: PD CX Representative.

Check out the video and see what our people are saying about life as a Customer Experience Representative at Kiwibank.

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