Customer Care Specialist

4 weeks ago

Auckland, Auckland, New Zealand SRG Radiology Full time
Customer Care Specialist Opportunity
  • Fun and Supportive Team
  • Training Provided

About Us
SRG Radiology, part of the Integral Diagnostics group, are a leading radiology practice offering Diagnostic Imaging Services and Interventional Radiology Procedures. Our qualified Radiologists, technical staff and clerical staff are committed to providing high-quality diagnostic imaging expertise and patient care.

About The Role
Working as part of a team we are seeking a Part-Time Customer Care Specialist to work at our Greenlane Clinic and join our fun and supportive team. The role will be 24 hours per week, working 3 days per week.

Reporting to the Customer Care Team Leader, you will be responsible for:

  • Answering telephone calls in a courteous and professional manner.
  • Booking appointments for our patients using our state-of-the-art reservation system - Karisma to maximise clinic efficiencies.
  • Informing our patients of procedural requirements prior to their visit & quoting relevant fees to patients.
  • Liaising with health professionals to co-ordinate the arrival of patients for their bookings.
  • Preparing patients for scans, positioning and assisting patients.
  • Assisting health professionals to conduct procedures including patient consents.
  • Preparing rooms for scans.
  • Maintaining high level of health standards in the department.
  • Working effectively as part of a multi-disciplinary team comprising Receptionists, Radiologists, Radiographers, Sonographers, and administrative staff.

About You

  • Previous medical receptionist experience.
  • Excellent interpersonal skills in order to show patients care, compassion, and empathy.
  • Detailed understanding of medical imaging terminology.
  • Excellent time management skills in order to prioritise tasks.
  • Ability to work autonomously as well as part of a team.
  • Excellent communication skills.
  • EFTPOS and cash handling skills.
  • Demonstrated commitment to ongoing professional development.

Culture, Well-being & Benefits

  • Part-time hours with a leading professional company.
  • Uniform provided.
  • THRIVE Wellbeing Program offering Emotional, Financial, Physical and Social opportunities.
  • Specialist expertise and chance to expand your medical terminology and knowledge.
  • Career and Professional Development opportunities.
  • Access to our Employee Assistance Program EAP and Employee Referral Program.
  • Discounted Medical Imaging.

INTERESTED?
We would love to hear from you Simply visit this link to update your interest in this role via our candidate portal.

Not already registered?
Please submit your resume and cover letter outlining your suitability for the position by selecting "Apply".

For further questions, please contact our friendly Talent Acquisition Team at ebutler@idxgroup.com.au / careers@idxgroup.com.au.

Building a healthier world, by delivering the best health outcomes one patient at a time.

www.integraldiagnostics.com.au/recruitment/

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