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Manager, Enterprise Client Services

1 month ago

Gisborne, Gisborne, New Zealand StackAdapt Inc. Full time

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance every day. StackAdapt was founded with a vision to be more than an advertising platform; it's a hub of innovation, imagination, and creativity.

StackAdapt is hiring a Manager of Client Services (MCS) for the Enterprise revenue organization. Reporting to the Director of Enterprise Client Services, the Manager of Enterprise Client Services will lead a world-class team of Account Managers, with the goal of upholding our reputation for delivering industry-leading customer service. Additionally, this role will allow you to use your RTB/Programmatic media buying experience to optimize campaigns, drive increased investment, and come up with unique solutions that ensure client satisfaction.

StackAdapt is a Remote First company. We are prioritizing candidates on the East coast, USA for this role.

What you'll be doing:
  • Leading a team of AMs, ensuring that all members of the team understand the objectives of the company and work together to achieve them.
  • Taking a proactive approach working with Brands, Agencies, and Holding Companies in planning and scaling the business to achieve high growth plans and optimal performance.
  • Tracking, monitoring, and evaluating quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives.
  • Coaching the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios while providing proactive help with the team's largest and high-potential accounts.
  • Helping to own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy.
  • Identifying opportunities to increase efficiency within the team, such as the development of tools, procedures, or processes, or team education.
  • Hiring new AMs and contributing to the development of training materials to help onboard new team members.
  • Working with other department leads representing the Client Service team's best interests, sharing feedback, and providing ideas to bring solutions to any relevant issues.
  • Prioritizing the development of each direct report by collaboratively creating and implementing individualized growth plans that focus on skill enhancement, career progression, and personal development.
  • Acting as a main point of contact for your portfolio of accounts.
  • Providing in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs.
  • Conducting in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education.
  • Traveling as necessary.
What you'll bring to the table:
  • Extensive media experience and programmatic knowledge.
  • Real Time Bidding/programmatic expertise (DSP, Ad Network).
  • Experience working with enterprise-level customers across both brands and agencies.
  • 3+ years of experience managing a team.
  • Willingness to lead from the front, with a proven ability to inspire and energize teams.
  • Established track record of overcoming challenges, driving solutions, and making data-driven decisions.
  • Fostering a culture of trust, transparency, collaboration, and accountability.
  • 5+ years of experience in account management, planning, and execution in the programmatic space.
  • Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment.
  • Detail and process-oriented thinker with superior organizational and time management skills.
  • Proven success in managing client relationships and assisting in growing revenue.
  • The ability to grasp and communicate technical concepts and platform-based knowledge.
  • Ability to drive cross-functional collaboration and demonstrate contribution and adoption of the solutions you design.
  • Strong interpersonal, verbal, and written communication skills.
  • Familiarity with the latest digital advertising trends and ideas.
  • Huge bonus if you've used StackAdapt
StackAdapters enjoy:
  • Highly competitive salary + commission structure.
  • RRSP/401K matching.
  • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off.
  • Access to a comprehensive mental health care platform.
  • Health benefits from day one of employment.
  • Work from home reimbursements.
  • Optional global WeWork membership for those who want a change from their home office.
  • Robust training and onboarding program.
  • Coverage and support of personal development initiatives (conferences, courses, etc.).
  • Access to StackAdapt programmatic courses and certifications to support continuous learning.
  • An awesome parental leave policy.
  • A friendly, welcoming, and supportive culture.
  • Our social and team events

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign's Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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