Team Leader Hamilton, NZ

3 weeks ago

Hamilton, Waikato, New Zealand ResMed Inc Full time
Team Leader Hamilton, NZ (Full time)

Locations: Hamilton, New Zealand

Time Type: Full time

Posted on: Posted 2 Days Ago

Job Requisition ID: JR_037449

  • Full time role
  • Monday-Friday role (9am-5pm trading hours) with rotating Saturdays
  • Training is provided
  • Based in our Hamilton EdenSleep clinic

Are you interested in making a difference to people's lives? Do you want to use your customer service and sales skills for something good?

At EdenSleep we want people to "Awaken their best" by offering solutions to help people get the best night's sleep possible. We are looking for a Team Leader to join the EdenSleep team to manage our small team and ever-growing customer base to help with their sleep health.

About EdenSleep:

EdenSleep is our New Zealand branch of ResMed that has supported New Zealanders in getting better sleep for over 20 years. We pioneer innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD, and other chronic diseases.

Let's talk about the team:

Our team is small, and our industry is forever evolving. We're not a fan of "not my role" type of behaviour – we're a team, we help each other, and our customers are at the heart of what we do. Come and join the energizing team and make a difference to the sleep health of many New Zealanders.

Let's talk about responsibilities:

  • Motivate your team to help people achieve outcomes with their sleep health.
  • Provide exceptional customer service and maintain high standards.
  • Drive revenue, increased business growth, and superior market reputation.
  • Achieve relevant sales budgets, making recommendations to raise the standards of service and practice delivery.
  • Coach team members, supporting and managing performance.
  • Keep up to date on industry product knowledge and training.
  • Fulfill client follow-up program, prepare and send reports.
  • Maintain the upkeep of the clinic, including stock take and cleanliness.
  • Maintain communication and confidence skills to liaise with third parties where required.

To succeed in this role, you will have the following:

  • Previous success in managing the performance, training, and development of a team.
  • Experience in a retail, sales, customer service, or healthcare role.
  • Ability to recruit and motivate a team.
  • Compassion and calmness under pressure.
  • Strong customer service focus.
  • Training and coaching skills to help your team achieve relevant sales budgets.
  • Strong and adaptable communication skills.
  • Active listening skills with the ability to find solutions to customer concerns.
  • Attention to detail and ability to learn different computer systems.
  • Any previous experience in healthcare or pharmacy background is highly regarded.

What's in it for you:

  • Training is provided - we look for a great attitude and someone eager to learn.
  • Job satisfaction - you will come to work each day knowing you are making a difference.
  • Rewards - monthly and quarterly sales bonuses to celebrate the success of the NZ team.
  • Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness.

If this sounds like the workplace for you, apply now

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