Senior Operations Manager
4 weeks ago
We are a reputable family-owned franchise company seeking a dedicated individual to join our team as a Full-Time Senior Operations Manager. In this pivotal role, you will be responsible for cultivating strong relationships with valued clients, franchisees, and staff.
The successful candidate will be highly adept at multitasking in a fast-paced environment. Key attributes include exceptional communication skills, proficient computer literacy, acute attention to detail, a polished personal presentation, exemplary organisational abilities, and a steadfast work ethic. Demonstrated proficiency in customer service, key account management, and staff management acquired through prior work experience is essential.
Key Responsibilities:- Develop and nurture relationships with staff, franchisees, and clients.
- Oversee and manage key accounts to ensure client satisfaction and retention.
- Oversee and manage Key Account Managers and Commercial Cleaning Supervisors.
- Provide exemplary customer service and address inquiries or concerns in a timely manner.
- Collaborate with internal teams to streamline operations and exceed client expectations.
- Maintain meticulous records and reports related to account management.
- Excellent communication skills, both written and verbal.
- Proficiency in computer applications and software relevant to the role.
- Keen attention to detail and a commitment to maintaining high standards.
- Outstanding organizational skills with the ability to prioritize tasks effectively.
- Strong work ethic and a proactive approach to responsibilities.
- Demonstrated experience in customer service, key account management, and staff management.
9:00 AM to 5:30 PM, 40 hours per week.
Salary Range:$100,000.00 - $130,000.00 per annum, commensurate with experience.
Company-provided vehicle and work phone.
Interested candidates are invited to submit their CV and a cover letter outlining their qualifications and experience to ashlea@yourrequest.co.nz.
Seniority levelMid-Senior level
Employment typeFull-time
Job functionManagement and Manufacturing
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