B2B Account Manager

4 weeks ago

Auckland, Auckland, New Zealand Mitre 10 (New Zealand) Limited Full time

Who We Are

At Mitre 10 MEGA New Lynn, we're more than just a hardware store—we're a trusted trade partner and the largest home improvement retailer in New Zealand. Proudly Kiwi-owned, our stores are backed by strong national networks, cutting-edge systems, and industry-leading training, while maintaining a close-knit, community-driven culture.

Our Trade department plays a key role in supporting New Zealand's construction and building industries, supplying everything from structural materials to finishing products. With a thriving customer base, we offer an exciting, fast-paced environment where driven sales professionals can make a real impact.

About the Role

This is an office-based position focused on providing excellent service and support to our trade customers. Reporting to the Trade Manager / GM Trade Sales, you'll be a key point of contact for inbound customer enquiries and sales support.

You'll work closely with builders, tradies, and commercial customers over phone and email to understand their needs, assist with quotes, process orders, and follow up on deliveries. You'll also collaborate with our Account Managers and Trade Counter team to ensure our customers get timely, accurate support—every time.

What You'll Bring

  • Previous experience in B2B sales and service, sales support, or a related role—ideally in a trade or construction-related environment
  • A strong customer service mindset with excellent communication and relationship-building skills
  • Knowledge of building materials or hardware products (preferred)
  • Strong time management, self-motivation, and good administrative skills
  • Confidence using systems and working with quotes or product information
  • A team-first attitude and the ability to build rapport with both customers and internal departments

Your Day-to-Day

  • Respond to incoming phone and email enquiries from trade customers
  • Support a portfolio of B2B trade accounts with accurate advice and timely service
  • Prepare quotes, process orders, and provide updates on product availability, delivery timelines, and pricing
  • Follow up on customer requests and ensure resolution of any issues
  • Identify opportunities to grow spend and offer value-add solutions

What's Next

If you're someone who enjoys working behind the scenes, loves building relationships, and is passionate about supporting tradies, we'd love to hear from you. Follow the link below to apply online and take the next step in your career.

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