Cloud Support Engineer
6 days ago
Job ID: 2868346 | Amazon Web Services New Zealand Limited
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of AWS as a leading technology organization?
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with AWS teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers' technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.BASIC QUALIFICATIONS
- Experience in Business Analytics application, support, and troubleshooting concepts
- Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory)
- Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer)
- Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
- Understanding of Cloud Computing concepts
- Experience in a customer support environment
- Experience analyzing, troubleshooting, and providing solutions to technical issues
- Familiar with data warehousing and ETL process
- Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Posted: January 6, 2025 (Updated 4 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr-
Cloud Support Engineer
2 days ago
Wellington, Wellington, New Zealand Amazon Full timeJob ID: 2866025 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...
-
Cloud Support Engineer
7 days ago
Wellington, Wellington, New Zealand Amazon Full timeJob ID: 2893413 | Amazon Data Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...
-
Cloud Support Engineer
2 weeks ago
Wellington, Wellington, New Zealand Amazon Full timeJob ID: 2900149 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.In AWS Support (https://aws.amazon.com/premiumsupport/), every day will...
-
Cloud Support Engineer
6 days ago
Wellington, Wellington, New Zealand Amazon Full timeJob ID: 2900149 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.In AWS Support (https://aws.amazon.com/premiumsupport/), every day will...
-
Cloud Engineer
6 days ago
Wellington, Wellington, New Zealand Provoke Solutions Full timeWellington, New Zealand Engineering (NZ)Are you passionate about cutting-edge cloud solutions and ready to take your expertise in Azure, Kubernetes, and cloud networking to the next level? We're seeking a dynamic and skilled Cloud Engineer to design, build, and optimise cloud infrastructures that drive innovation and scalability.This role is your opportunity...
-
Cloud Support Engineer Lead
4 days ago
Wellington, Wellington, New Zealand Amazon Full timeWe are seeking a highly skilled Cloud Support Engineer Lead to join our team. As a Cloud Support Engineer Lead, you will be responsible for providing critical incident response/management (including leading calls with internal/external participants) for customer's critical workloads.The ideal candidate will possess excellent leadership skills, solid...
-
Cloud Engineering Leader
2 days ago
Wellington, Wellington, New Zealand New Zealand Customs Service Full time**About Us**New Zealand Customs Service | Te Mana Arai is a government agency responsible for collecting duties and taxes on behalf of the New Zealand government. Our mission is to ensure the safe and efficient movement of people and goods across our borders.We are seeking an experienced **Cloud Engineering Leader** to join our team in Wellington. As a key...
-
Cloud Support Engineer
6 days ago
Wellington, Wellington, New Zealand Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of...
-
Senior Cloud Engineer Position
6 days ago
Wellington, Wellington, New Zealand New Zealand Government Full timeAbout the RoleWe are seeking a Senior Cloud Engineer to join our team as a Cloud Engineering Technical Lead. This is a critical role in providing technical leadership within the Cloud Engineering teams to deliver value and meet key business milestones. The successful candidate will be responsible for applying modern cloud engineering principles and practices...
-
Cloud Operations Engineer
6 hours ago
Wellington, Wellington, New Zealand Amazon Web Services (Aws) Full timeWe are seeking a Technical Support Expert - AWS to join our team of passionate individuals who believe in the power of cloud computing. As a Cloud Support Engineer, you will be responsible for providing exceptional support to customers from around the world, utilizing your expertise in administration and troubleshooting across DevOps/Deployment,...
-
Cloud Computing Engineer
6 days ago
Wellington, Wellington, New Zealand Randstad Full timeWe are looking for a highly skilled and experienced Cloud Computing Engineer to join our team. As a Senior Infrastructure Engineer, you will be responsible for designing and implementing cloud infrastructure solutions for our clients.The successful candidate will have experience developing and updating network/gateway solution designs. Juniper Network...
-
Cloud Solutions Engineer
1 day ago
Wellington, Wellington, New Zealand Amazon Full time**Cloud Solutions Engineer**We are seeking a skilled Cloud Solutions Engineer to join our AWS Support team. In this role, you will be responsible for analyzing complex customer issues and developing tailored solutions to meet their needs.**Key Responsibilities**Analyze complex customer issues and develop tailored solutions to meet their needs.Collaborate...
-
Cloud Support Specialist
6 days ago
Wellington, Wellington, New Zealand Amazon Full timeAbout the Role: As a Cloud Support Engineer at Amazon, you will be part of a customer-facing team that helps ensure the success of Amazon Web Services (AWS). We are looking for individuals who are passionate about cloud computing and have a strong interest in helping customers understand application architectures and integration approaches.Responsibilities:...
-
Cloud Data Engineer
5 days ago
Wellington, Wellington, New Zealand Amazon Full timeAbout Us">At Amazon, we are passionate about innovating and pushing the boundaries of what is possible in cloud computing. Our team of experts works tirelessly to develop and maintain the world's most comprehensive and broadly adopted cloud platform.A Day in the Life">As a Cloud Support Engineer at AWS, you will be part of a global follow-the-sun team that...
-
AWS Cloud Support Professional
5 days ago
Wellington, Wellington, New Zealand Amazon Full timeAbout the Team:Our team is a diverse and inclusive group of professionals who share a passion for delivering exceptional customer support. We believe in fostering a collaborative and dynamic work environment that encourages open communication, innovation, and teamwork.Job Description:We are seeking an experienced Cloud Engineer to join our BigData/ETL team....
-
Cloud Engineer Lead
2 days ago
Wellington, Wellington, New Zealand Kiwibank Full timeAbout UsWe are Kiwibank, a certified B Corporation and a Pride Pledge partner. We are committed to making a positive impact on New Zealanders' lives.Job DescriptionWe are seeking a talented Senior .NET Software Engineer to lead the design and development of enterprise-grade APIs on our brand-new cloud platform.About the RoleLead the design and development of...
-
Cloud Native Engineer Lead
6 days ago
Wellington, Wellington, New Zealand Canonical Full timeJob Description\We are looking for an experienced software engineer to join our team as a Cloud Native Engineer Lead. This role entails building robust, scalable, leading-edge container images, working on automated CI/CD processes for building, testing, and publishing our container images, writing tools and tests for assessing security compliance and...
-
Cloud Engineering Lead
5 days ago
Wellington, Wellington, New Zealand Kiwibank Full timeCompany OverviewKiwibank is a leading banking institution in New Zealand, dedicated to making a positive impact on the lives of Kiwis. With a strong commitment to innovation and customer satisfaction, we are constantly looking for talented individuals to join our team.Job DescriptionWe are seeking an experienced Senior .Net C# Software Engineer to lead the...
-
Senior Azure Cloud Engineer
1 week ago
Wellington, Wellington, New Zealand New Zealand Government Full timeSenior Azure Cloud Engineer at Taumata Arowai, Wellington - WairarapaExciting opportunity to work closely with our Team Leader ICT Operations to design solutions to maintain and improve our Azure cloud services.The Water Services Authority - Taumata Arowai is the water services regulator for Aotearoa New Zealand. It is a Crown entity governed by a...
-
Wellington, Wellington, New Zealand Amazon Full timeWe're seeking highly motivated and skilled individuals to join our team as Cloud Support Engineers, where you'll have the opportunity to work with cutting-edge technologies and collaborate with experts in the field to deliver exceptional customer experiences.As a Cloud Support Engineer, you'll be responsible for providing expert-level technical support to...
