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Contact Centre Customer Services Officer

4 weeks ago

Porirua, Wellington, New Zealand Tangram Full time
PCC

Listed 2 days ago Be an early applicant

Listing Description

Location: Porirua, Wellington

Job type: Full time

Duration: Permanent

Company benefits: Competitive salary, great team environment

Description

We are looking for someone who is as passionate about Porirua City as we are; a team player who'll thrive on providing a great experience to our customers. We love our mahi and think you will too.

All about the role

Are you looking for variety and a challenge? This is a great opportunity that will be highly sought after.

Our contact centre offers lots of variety. You'll spend about half of each day on the phones taking calls and answering queries from our customers across Porirua. The other half of the day you'll spend on more administrative and complex issues, requiring you to investigate issues, build relationships internally and externally, and provide advice on a range of issues.

Your day will be busy and varied as you:

  • respond to all kinds of queries from our customers, by various channels, making sure they feel understood and important
  • support our business by taking bookings and logging requests
  • use your initiative to resolve problems and keep your customers and colleagues informed.

All about you

We need someone who can hit the ground running, so you must have contact centre experience in a problem solving and investigative role preferably from central/local government or a utility company environment. If you're a professional with great written and verbal communication skills, we want to hear from you.

You'll need to show us that you're a fantastic problem solver and can work with a variety of software applications, including Microsoft Office products.

You'll need to have:

  • recent experience in a contact centre environment
  • skills in providing exceptional customer service using social media, email, and verbally
  • demonstrable skills and initiative in problem solving and investigating to assist the resolution of customer queries
  • local knowledge of Porirua City
  • the desire to be a reliable, honest and valued team member
  • excellent Microsoft Word and Excel skills
  • the ability to work in multiple software applications

All about Porirua City

Our city is changing, and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. You'll be welcomed into a team that's collaborative, values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it's the perfect place to work.

What you need to do now

Come and join our dynamic and community focused contact centre team. For more information, please contact Jean Hunter on (04) 237 5089.

Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted.

You will need to apply via our careers centre: http://www.poriruacity.govt.nz/careers.

Applications need to be received via our careers centre by Thursday 24 April 2025.

We expect this role to be popular, so if application numbers are high, we may bring the closing date forward.

We are kaitiaki of Porirua and work together to protect the city, keep it working and help it grow. And we love our mahi.

You can be part of our place by working here Join us, and contribute to the exciting future of our vibrant city. Kia kaha e hoa mā It's our people that make this such a great place to work.

You'll meet a welcoming and diverse team who are proud to work for our city and share a common goal to make a difference here for our community.

We want everyone to feel welcome, whether they're visiting, living or working here. Our three behaviours guide all Council kaimahi in their day-to-day work – we look for ways to do things better, use our skills to get things done, and work together to make a difference. Porirua City supports an inclusive environment and is a member of Diversity Works.

We have a wide range of roles and careers at Council – libraries, parks and reserves, transport, Arena Fitness, policy and regulation, arts and culture, emergency management and finance to name a few. If the role you're looking for isn't available, you can register on our Careers portal to receive notifications.

Our website – poriruacity.govt.nz/work-with-us – has more about who we are and the work we do, and you can check out our Facebook page to get a feel for what's been happening recently: http://www.facebook.com/PCC.PoriruaCityCouncil or follow us on LinkedIn: http://www.linkedin.com/company/porirua-city-council.

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