mechanical-electrical service technician

MECHANICAL-ELECTRICAL SERVICE TECHNICIAN – Position Description

Location: Lower Hutt, Wellington

Revision Date: 29th January 2025

ABOUT FMS

FMS (Food Machinery Services Ltd) is a leading provider of commercial food machinery and facility maintenance solutions. With over 50 years of collective expertise, we specialise in food equipment installation, repairs & preventative maintenance in electrical, mechanical, refrigeration and HVAC, plumbing, gas, stainless steel fabrication, and now also provide commercial plant and light building maintenance.

Our brand promise: "once it's fixed, it stays fixed." We take pride in delivering reliable, customer-first service that ensures seamless operations for our clients.

As we expand, we are looking for skilled professionals who align with our values of integrity, accuracy, professionalism, safety, and lasting solutions.

POSITION OVERVIEW

The Mechanical-Electrical Service Technician will focus on hands-on mechanical servicing, repair, and refurbishment of commercial food equipment and related assets. This position is ideal for a skilled technician who excels in mechanical diagnostics, equipment rebuilds, and component fabrication.

You will be responsible for both onsite servicing and workshop-based repairs, working with mechanical systems and occasionally supporting light electrical tasks (if qualified).

KEY RESPONSIBILITIES

Mechanical Focused Duties

1. Disassemble, inspect, refurbish, and reassemble commercial food equipment and mechanical sub-systems.
2. Identify worn/damaged parts and execute mechanical repairs using lathes, milling machines, grinders, cold saws, etc.
3. Fabricate or repair parts in-house as needed to reduce downtime and support long-term asset function.
4. Conduct planned preventative maintenance (PPM) on client machinery to ensure reliable performance.
5. Maintain strong documentation of all repair activities via digital systems.

Diagnostics & Problem Solving

1. Investigate mechanical failures and root causes to recommend and implement robust solutions.
2. Support electrical fault identification if dual-trade qualified (optional).
3. Recommend component upgrades or part replacements to improve equipment longevity.

Client Service & Communication

1. Deliver friendly, transparent, and solution-oriented service to clients.
2. Provide service recommendations and clearly explain work completed.
3. Maintain trust-based relationships that reflect the FMS "great to deal with" brand.

Workshop Engineering

1. Operate manual engineering tools and machines safely to complete fabrication or modification tasks.
2. Maintain workshop equipment and ensure a clean, efficient workspace.
3. Ensure mechanical/engineering consumables stock is maintained & replenished as required.

Health, Safety & Compliance

1. Identify risks (e.g., guarding concerns) and report hazards immediately.
2. Follow company safety policies and regulatory standards.
3. Ensure incident/accident reports are submitted with 100% compliance.

Team Collaboration

1. Work closely with the Technical Manager, Workshop Team, and FMS field Technicians.
2. Assist in mentoring apprentices or junior staff when needed.
3. Participate in on-call rotation if required.

Vehicle & Equipment Care

1. Maintain company vehicle in excellent condition.
2. Ensure WOF, rego, and fuel use are monitored and reported.

Additional Duties

1. Support fabrication/installation projects as & when needed.
2. Undertake other responsibilities as delegated by management.

KEY PERFORMANCE INDICATORS (KPIs)

Billable Hours: Maintain 85% billable time.

Job Profitability: Average margin of 50% or higher.

Client Feedback: Positive client feedback with minimum satisfaction score of 4.5/5.

Safety Compliance: 100% reporting of safety incidents and issues.

Workshop Efficiency: Deliver timely turnarounds and minimize rework.

Technical Efficiency: Achieve 90%+ first-time fix rate on service calls.

Response Time: Maintain company set response times for urgent repair requests.

Documentation Accuracy: 100% completion of service records within the company's system.

IDEAL CANDIDATE PROFILE

Technical Skills & Experience:

1. Proficiency in welding, fabrication, and mechanical modifications is a plus.
2. Trade qualification in engineering, fitter & turner, mechanical, mechatronics, or a related field (or equivalent experience).
3. Basic electrical aptitude a plus (dual trade or EST qualification preferred but not required) or willingness to obtain necessary certification.
4. Experience servicing, repairing, and maintaining commercial food machinery and facility equipment.
5. Strong diagnostic and problem-solving skills for electrical and mechanical issues.
6. Experience servicing, repairing and rebuilding mechanical equipment—ideally commercial kitchen or food-specialised machinery.
7. Familiarity with machining tools and workshop engineering practices.
8. Familiarity with PPM programmes and 24/7 emergency breakdown services.
9. Ability to work independently and collaboratively within a team.
10. Basic knowledge of automation, PLCs, variable speed drives (VSDs), and motor controls.

Personal Attributes:

1. Customer-first mindset – committed to delivering an outstanding service experience.
2. Reliable & detail-oriented – ensuring jobs are completed efficiently and accurately.
3. Proactive & solutions-driven – identifying long-term fixes, not just quick repairs.
4. Safety-conscious – prioritising compliance and workplace safety at all times.
5. Self-starter - with a solution-focused mindset.
6. Practical and detail-driven - takes pride in quality workmanship.
7. Strong communicator with a client-first attitude.
8. Safety-conscious and team-oriented.

WORK SCHEDULE

Standard Hours: Monday to Friday, 7:30 AM – 4:00 PM (40 hours/week).

Flexible Work Times: Work may vary between 7:00 AM – 5:00 PM based on operational needs.

Overtime: Available as needed.

On-Call Duties: Required as part of the team's rotating on-call roster.

What We Offer

Competitive Pay Rate: Dependent on skills of the individual (minimum 40-hour work week)

Company Vehicle – Fully equipped for work-related travel.

Career Growth – Ongoing training and professional development.

Supportive Team Culture – Work alongside skilled professionals in a collaborative environment.

Job Stability – Join a trusted leader in the industry, expanding into broader facility maintenance services.