Vice President Customer Relations

6 days ago

Auckland, Auckland, New Zealand SkyCity Entertainment Group Full time

SkyCity are seeking an experienced and dynamic Vice President of Customer Relations - Premium Table Games to lead and elevate the VIP gaming experience. This role focuses on building and maintaining strong relationships with high-value players, driving engagement, and ensuring a world class experience. The ideal candidate will be impeccably presented, detail oriented and highly trustworthy with a strong drive for success.

E pā ana ki a SkyCity | About SkyCity

SkyCity Auckland is a destination like no other located in the heart of Auckland's CBD. It's an exciting hub with award winning restaurants and bars, luxury hotels, world-class casino, adrenaline filled activities and the iconic Sky Tower. SkyCity is also home to the Weta Workshop Unleashed and All Blacks experiences. We are truly a diverse and complex operation.

Mō te Tūranga | About the Role

  • Build and maintain strong relationships with VIP Premium Gaming customers, managing their end-to-end customer experience within SkyCity properties in a safe and responsible manner.
  • Ensure a seamless experience between our hospitality and gaming offer to maximise customer satisfaction and develop return visitation.
  • Develop customer database to futureproof assigned Premium market.
  • Identify and execute potential business opportunities including identifying potential new market regions result in meeting or exceeding budget expectation.
  • Ensure all compliance requirements are met and that marketing approach and offerings meets SkyCity code of conduct and legal requirements of assigned market region.
Mōu | About You
  • 5+ Years experience in the Gaming industry or related industry at premium level is imperative.
  • 5+ Years experience in premium customer relations/service position.
  • Advanced knowledge of high-level customer service standards relating to hospitality operations in VIP gaming environments/knowledge and understanding of all compliance requirements (AML/ Host Responsibility).
  • Strong time management and organisational skills - can operate autonomously, is self motivated, plans and prioritises tasks simultaneously in order to reach deadlines.
  • Flexibility to meet the operational requirements of a 24/7 work environment.
  • The ability to speak Chinese is highly advantageous.
Ngā painga | Benefits
  • A supportive and diverse company culture.
  • Work with people who care, are driven and energetic.
  • $2.50 cooked meals in our staff cafeteria.
  • Heavily discounted staff car parking and dry cleaning.
  • Subsidised medical insurance.
  • Career progression.

Due to legal requirements you must be 20 years of age or older to be considered for this role.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.

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