Banking Consultant

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Department: NZ Personal Banking Branch Network

Location: Lower Hutt

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Banking Consultant in our Personal Banking Branch Network - this role is that are based mainly in branches, providing customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. They will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

As a Banking Consultant, you will have the opportunity to:

1. Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
2. Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
3. Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
4. Actively participate in and support bank programs and initiatives.
5. Take responsibility to 'know your customer' from a risk perspective.
6. Ensure compliance with ANZ and branch policies and procedures.

To grow and be successful in this role, you will ideally bring the following:

1. Exceptional customer focus - retail experience is an advantage.
2. Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
3. Ability to multi-task and highly adaptable to change and ambiguity.
4. Willingness to work in a collaborative team environment.
5. Sound understanding of compliance.
6. Excellent communication and interpersonal skills.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 92185.