Recovery Coordinator

Facilitate the support your clients need to return to independence.

Challenges and Opportunities

Start date: 30 June 2025

Mō te tūranga mahi | About this role

Our case numbers are increasing, so we are seeking your assistance. Our Integrated Recovery team helps clients who've been unemployed long term and have good rehabilitation prospects.

Each client will have a dedicated Recovery Coordinator for individual support in recovering from injuries. Coordinators work with providers, employers, and communities to facilitate recovery and remove barriers. Integrated Recovery assists clients with claims over 365 days.

Please click here to learn more about working as a Recovery Coordinator.

Mōu | About you

You might currently be an administrator or involved in a customer-focused industry, aiming to advance your career. Since our client base is diverse, we strive to reflect the communities we serve. Therefore, even if you believe you don't meet all the criteria, we still encourage you to apply.

You may offer:

• Excellent listening and communication skills: You can balance being engaging and supportive while explaining complex technical details to clients in an understandable manner and discern unspoken concerns.
• Curious mindset: You are eager to learn how to interpret and use complex legislation and technical data.
• Flexibility and adaptability: You have strong time management skills and can modify plans to accommodate client needs.
• Personal resilience: You will assist individuals facing challenging situations, so it is essential that you can compartmentalise work-related challenges.
• Full clean New Zealand driver's license: There may be occasions when you need to travel to clients who cannot come to one of our locations.
• Experience in case management or working in the public sector is beneficial but not necessary

Ngā Kawatau | What to expect

The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives discounts on Southern Cross health insurance, retail discounts through MyBoost, and staff banking packages.

We are also committed to providing you:

• Work-life balance: Only work Monday to Friday, no nights, no weekends, no public holidays.
• After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this).
• 1 paid volunteer day per year: get paid to give back to your community

Positive working environment: An open-plan office designed with spaces for both teamwork and individual focus, encouraging leadership with regular coaching sessions, and a smart casual dress code policy.

Mō mātou | About us

Ko tā tō mātou whakakitenga he renarena i te taura here tangata mō Aotearoa whānui, kia mimiti ngā āhuatanga whara hei whakaawe i te oranga tangata. Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

More information available here on Our strategy | Huakina Te Rā. Here is where you can find more about ACC and the work we do.

Join us

an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Rā Kati | Applications close

Applications will close at 11.55pm Sunday 5 May 2025 and will only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz. Late applications will not be accepted. Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now. If you are successful, you will need to provide proof of your eligibility to work in New Zealand.

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