Front Office Duty Manager

3 weeks ago


Auckland, Auckland, New Zealand Cpghotels Full time

Add expected salary to your profile for insights

At CPG Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off

The world is yours to explore, so join us today to start an adventure of a lifetime

About the role

Fable Auckland Hotel located in the heart of Auckland CBD is a boutique hotel with 79 luxury guest rooms and bespoke dining experiences. We are looking for a Duty Manager who can deliver professional 5-star quality service to our guests.

You will be a 'people person' and take pride in your department and hotel. You will be happy to share your knowledge of managing hotel and guest expectations to all members of your team to help strengthen the consistency of service delivery.

This role will suit somebody that is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent and you have a proven record for exceptional customer service skills.

Key responsibilities:

  1. Deliver exceptional customer service ensuring guests' satisfaction and comfort.
  2. To be a role model for the team and lead by example.
  3. Maintain effective communication among the team.
  4. Fielding calls to the hotel and responding accordingly.
  5. Checking guests in and out.
  6. Able to upsell products and services, as well as increase guest satisfaction.
  7. Completing reservations and all other duties assigned by Manager.

Skills and requirements:

  1. Minimum 3 years' experience in the New Zealand hotel sector, including 2 years in a management role.
  2. Reliable and punctual.
  3. Can-do, positive attitude that consistently delivers exceptional guest engagement.
  4. Excellent communication skills, both written and verbal.
  5. Attention to detail and accuracy.
  6. Ability to multi-task.
  7. Knowledge of PMS system, preferably Opera.
  8. A current Manager's Certificate.
  9. The ability to work a minimum of 40 hours on a rotating roster.
  10. Current eligibility to work in New Zealand.
  11. Good understanding of the legislation regarding current Health & Safety, Fire Safety, NZ Licensing laws, NZ Employment laws.
  12. Immaculate personal presentation and grooming standards.

Sound like a good fit? We'd love to talk to you

To apply now for this position, please click the 'apply' button and send us your CV and cover letter.

#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand Primeproperty Group Full time

    About The JobWe're seeking an experienced and motivated Duty Manager to join our Front Office team at Waipuna Hotel. As a key member of our team, you'll play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of the Front Desk.Your Key ResponsibilitiesAssist the team to provide exceptional customer service and respond...

  • Duty Manager

    4 days ago


    Auckland, Auckland, New Zealand Primeproperty Group Full time

    About UsWaipuna Hotel (part of the Prime Property Group) has been operating for 50 years and just keeps getting better.We value and look after our team so that they will do the same for our customers (and it shows in our guest feedback and repeat customers).Bring your can-do attitude, work hard, have fun and help us to deliver exceptional manaakitanga to our...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating...

  • Duty Manager

    2 weeks ago


    Auckland, Auckland, New Zealand Primeproperty Group Full time

    About UsWaipuna Hotel (part of the Prime Property Group) has been operating for 50 years and just keeps getting better. We value and look after our team so that they will do the same for our customers (and it shows in our guest feedback and repeat customers).Bring your can-do attitude, work hard, have fun and help us to deliver exceptional manaakitanga to...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, they all share a common ambition: to keep innovating...


  • Auckland, Auckland, New Zealand Primeproperty Group Full time

    About The OpportunityWe're excited to offer an experienced Duty Manager the opportunity to join our Front Office team at Waipuna Hotel. As a key member of our team, you'll play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of the Front Desk.Your Key ResponsibilitiesProvide exceptional customer service and respond...


  • Auckland, Auckland, New Zealand Ennismore Full time

    We are currently looking for an Assistant Night Manager - Front Office to join our team.About the JobThis is a dual role, where you will be engaged as a Night Auditor and required to step into the Assistant Night Manager when the Night Manager is not on site (approximately 2 days per week).You will be responsible for working overnight from 11pm to 7.30am,...


  • Auckland, Auckland, New Zealand Southern Cross Healthcare Full time

    **Job Description**As a key member of our team, the Front Desk Concierge plays a vital role in ensuring the smooth operation of our National Support Office. This includes leading the front desk team, coordinating office functions, and being the first point of contact for visitors and employees.**Key Skills and Qualifications**A minimum of 5+ years of...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    **Job Summary**The Assistant Front Office Manager plays a crucial role in creating lasting and memorable experiences for guests and team members. This dynamic individual will oversee hotel operations, provide on-the-ground support, and mentor team members towards success.


  • Auckland, Auckland, New Zealand Inspired Education Group Full time

    A dynamic and experienced Front Office Coordinator is required to join the administration team at ACG Parnell College, part of Inspired Education Group. The successful candidate will be responsible for providing exceptional customer service, managing front-line reception, and undertaking a range of administrative tasks including secretarial support, cash...

  • Duty Manager Lead

    1 week ago


    Auckland, Auckland, New Zealand Cpghotels Full time

    Job DescriptionFable Auckland Hotel is a boutique hotel with 79 luxury guest rooms and bespoke dining experiences. We are looking for a Duty Manager who can deliver professional 5-star quality service to our guests.As a Duty Manager, you will be responsible for ensuring that all aspects of the hotel's operations run smoothly and efficiently. This includes...


  • Auckland, Auckland, New Zealand Ennismore Full time

    As a key member of our front office team, you will play a vital role in ensuring the smooth operation of our hotel's overnight activities.Job DescriptionThis is an excellent opportunity for someone looking to take their skills to the next level and gain valuable experience in a dynamic environment.You will be responsible for working overnight from 11pm to...

  • Front Desk Supervisor

    2 weeks ago


    Auckland, Auckland, New Zealand Primeproperty Group Full time

    We're looking for an experienced Duty Manager to join our team at Waipuna Hotel, part of the Prime Property Group. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the Front Desk, providing exceptional service to our guests, and contributing to the overall success of our hotel.About YouMinimum 12 months'...


  • Auckland, Auckland, New Zealand Langham Hospitality Group Full time

    About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo.With over 40 hotels and residences in operation or development, LHG has a global footprint that extends...


  • Auckland, Auckland, New Zealand Inspired Education Group Full time

    Inspired Education Group seeks a skilled Receptionist to support the administration team at ACG Parnell College. As a key member of the team, you will provide exceptional customer service, handle front-line reception, and assist with various office duties.Job DescriptionThis is a full-time, permanent position requiring a candidate with a passion for working...


  • Auckland, Auckland, New Zealand East Care Full time

    Job SummaryEast Care is a leading provider of urgent care services in East Auckland, seeking an experienced and friendly healthcare professional to join our front office team. As a Front Office Healthcare Assistant, you will be responsible for providing exceptional reception services in our busy Urgent Care Clinic.You will work closely with our...


  • Auckland, Auckland, New Zealand Cpghotels Full time

    Skills and RequirementsTo be successful in this role, you will need to have a minimum of 3 years' experience in the New Zealand hotel sector, including 2 years in a management role. You will also possess excellent communication skills, both written and verbal, and be able to work a minimum of 40 hours on a rotating roster.Additionally, you will need to have...


  • Auckland, Auckland, New Zealand Southern Cross Group Full time

    At Southern Cross Group, we are seeking a highly skilled and experienced professional to lead our front desk operations as a Front Desk Operations Manager.This is a permanent, full-time position working Monday – Friday based in the office. The successful candidate will be responsible for managing the front desk team, overseeing office functions, and...

  • Pool Duty Officer

    6 days ago


    Auckland, Auckland, New Zealand The University Of Auckland Part time

    **Pool Duty Officer Opportunity**The University of Auckland's Recreation Centre is seeking a highly motivated and experienced individual to join our team as a Pool Duty Officer. In this role, you will be responsible for overseeing the daily operations of our pool facilities, including supervising staff, managing pool activities, and maintaining a safe and...


  • Auckland, Auckland, New Zealand Pro-invest Careers Full time

    About Pro-Invest GroupAs a global leader in asset management, we specialize in real estate, delivering new-build hotels and repositioning existing properties across Australia and New Zealand. Our partnerships with world-renowned brands like Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel reflect our commitment to excellence.The OpportunityWe...