Senior Retail Assistant

Join the Team in Black - Be Part of the Legacy

Location:Auckland
Position: Permanent/Full-time
Reporting to: Retail Manager

Do you have a passion for retail, a love for the game, and the mana to represent a legacy that runs deep? We're looking for a Senior Retail Assistant - a champion who can lead from the front, deliver world-class service, and uphold the values of Ngāi Tahu and the legendary teams in black.

Our purpose is Tuia - Make the Connection - with our customers, our people, our place, and Ngāi Tahu. This role is all about selling and promoting premium products, apparel, and merchandise that carry the weight of history and excellence. From stock management to visual merchandising, you'll be a key player in delivering a top-tier retail experience.

We welcome manuhiri (visitors) with open arms, embodying Manaakitanga - hospitality that makes everyone feel like whānau. By being part of our retail team, you'll contribute to protecting and growing the tribal pūtea and settlement assets for future generations. Mō tātou, ā, mō kā uri ā muri ake nei - For us and our children after us.

Retail and Customer Experience - Bringing Your A-Game

• Create a warm, welcoming environment where every customer feels like an All Black stepping onto the field.
• Work with the Retail Manager to drive the team to meet and smash sales KPIs.
• Maintain top-tier visual merchandising standards - because looking sharp matters.
• Stay alert and minimise loss - defence wins games
• Be a walking, talking encyclopedia of our products - share the stories behind the gear.
• Provide an exceptional customer experience, ensuring every interaction is gold-standard.
• Assist with training new team members - mentorship grows champions.

Stock and Operations - Keeping the Team in Play

• Support stock ordering and ensure everything is game-ready and in top condition.
• Lead monthly and quarterly stocktakes like a seasoned coach analyzing game stats.
• Oversee deliveries and maintain accurate stock records - precision is key.
• Ensure the store is always match-fit - clean, organized, and stocked for action.

Financial and Administration - Keeping the Scoreboard Ticking

• Play your part in balancing takings and invoicing with accuracy.
• Assist with end-of-month reporting and procedures - because stats matter.
• Contribute to improving retail KPIs and sales performance.

Cultural Confidence - Wearing the Jersey with Pride

• Grow and embrace Ngāi Tahutanga - deepen your knowledge of our history and values.
• Incorporate te reo Māori and tikanga into your daily mahi.
• Represent Ngāi Tahu with pride and uphold the mana of the brand.
• 3+ years within a customer-facing retail role.
• Proven ability to drive sales and enhance the customer experience.
• Experience in stock management, reporting, and retail KPIs.
• A strong knowledge and passion for rugby - because we live and breathe it.
• Confident, adaptable, and thrives within a fast-paced, high-performance environment.
• Strong communication and relationship-building skills - both kanohi ki te kanohi (face-to-face) and online.
• Ability to work weekends and be part of a rotating roster.
• Understanding of, or willingness to learn, Ngāi Tahu values, te reo Māori, and tikanga.
• A passion for sustainability and upholding the Tiaki Promise to protect Aotearoa for future generations.

Join the Legacy

If you're ready to step up, wear the jersey with pride, and bring your A-game to a retail environment that thrives on manaakitanga, teamwork, and excellence - we want you on our team

All Blacks Experienceis a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.

You must be legally entitled to work in New Zealand to apply for this role.

Apply now and become part of a retail experience that connects people, culture, and passion.